Customer Ratings & Reviews

I called after my TV suddenly stopped working and the agent was very helpful and a replaced my TV within 3 days they came to my house picked up my old broken TV and installed my new TV all in all this was an excellent experience

Haven’t needed to use the warranty but glad I have it just in case

Always do good when there is an issue. Great to work with so far

To have extra protection on your product and the cost effectively of the extra warranty is very good

I normally do not purchase extended protection for my own electronics, but since my purchase was a gift to someone, I wanted to ensure the recipient would not have to spend any money out of HER own pocket on MY gift if any issues arose. I guess you could call it peace-of-mind for both of us.

Excellent service, professional and very transparent.

5 year Geek squad protection is essential in 2025. If the TV is going to give you problems it is most likely to occur in the last 2 years of your protection period unless you are the unfortunate one to have purchased a "lemon". Granted not all Geek Squad technicians are top notch but in general they provide responsible care when called and you may be lucky enough to get a technician that is beyond excellent. In any event a 5 year protection plan is essential when making such a substantial purchase.

They are the best as far as service customer support really handled what needed to be handled and there is not Enough to say when some one goes above and beyond just to make you happy knowing it’s the same paycheck nothing extra then yeah great team !!!

Decided to go with this just in case….but we’ve had Roku before with no issues. But for the price, I think it’s worth it. Hopefully we won’t need it.

This service protection plan was lessexpensive and year longer than the Samsung direct plan. Also more convenient sine Geek Squad is everywhere!

Great, fast and efficient service! Staff was very friendly and informative!

TV was mounted and looks great. Haven't had any problems 4 years later

I purchased the 5 year warranty plan for the protection for my new appliance. I wanted a warranty that would be beneficial in case I had any problems with my tv.

5 -year extend extended warranty, have not had to use . Reading all the paperwork seems like it’s very straightforward and easily to use.

The repair team at the Minnetonka store went above and beyond to assist me with my issue, they weren't able to resolve the issue due to extenuating circumstances, but I left with a plan and was completely satisfied.

Have not used for current tv but I have used in the past and it worked out to my favor. They came checked the tv and recommended it be replaced. I had one a week later and have always purchased tvs from Best Buy ever since

With Best Buy membership you get Geek squad protection and special membersip prices. You cant beat Best buy prices!

A must for ALL electronics. We buy with everything. In fact, bought a TV in 2019. The last I leg broke off 4.5 years later. Geek squad se t it back for repair ( which we knew couldn’t be done but went thru the process). We received a text allowing us to watch the entire process. Less than a week later, we were approved for a replacement. Since our TV was no longer offered, we received a full refund. Who does that for a TV leg? Well worth the extra $59.99, to get $290 back. Con: the refund comes on a Best Buy card so you HAVE to buy your replacement at Best Buy. We don’t mind but you might. Amazon does the same with warranties. We like the Allstate warranty best ( formerly Square Trade) because you get an actual refund but we still love Best Buy.

I always get the geek squad insurance! Just in case you never know what happens always a must when buying electronics!

Geek squad delivered and set up my Hisense 75” mini led tv. They arrived on time, was very professional and informative and please t to work with. Would use them again for my next tv.