Customer Ratings & Reviews

Don’t take any chances without this service . I’ve used it now for about 8 years . You never know when you might have have a serious or emergency issue.

They delivered the TV set it up. They were very knowledgeable and showed me how everything worked on the television and remote

I use geek squad ever since I have purchase a big there. When I needed it fixed or replaced they have been a A++ in my book. Have no problems dealing with them.

Always get protection on televisions! You never know what could go wrong to it. Yeah, they do come with manufacturer warranty but the Best Buy protection goes above and beyond.. if you want to be covered get the plan!

Geek squad is very professional about broken or damaged items when you have protection on them. Anything can go wrong, and typically it’s not even your fault! Sometimes life just happens and bam, you lose $400 because you didn’t pay the extra $20 for protection. Don’t be that guy.

only needed them once but they were great with fixing my issue

They show up on time. They are good and they keep in touch

I definitely recommend the geek squad protection I have used with no problems

this tv is great, I now have 4 Samsung tv's, the picture is awesome and the features are easy to use, i love it!

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

I purchased the Geek Squad but I didn't need them because my Tv had no issues Amen

Haven't had to use this plan, but the peace of mind was worth it. My last tv, a Sony, was unrepairable after only 2 1/2 years with no protection plan.

When you buy a tv with this warranty, you stay in calm. Geek Squad team response very responsible and quickly.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great however I never used this before. I am happy geek squad is able to provide services on mounting a TV and other things.

Quality product and still working great. Bestbuy home delivery team awesome

The family had geek squad help with 2 different installations. Definitely worth the money it cost to have professionals help with and install the technology correctly.

I really love the customer service that the geek squad offers. Sometimes it takes a little bit of time of waiting but other than that really good service.

I mean, if you're not shopping at Bestbuy for their Warranty, then why aren't you lol

I would recommend the 5 year protection plan, especially if you have young children. It basically protects you against almost any AND everything