Customer Ratings & Reviews

When I was with geek squad it was well everything went well

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

Never had to use them but purchased for back up if needed they came highly recommended

Getting a hold of someone to help is a chore. Within a month of buying our new TV set it started acting up. When you call for assistance you’re calling out if the country. I don’t care about that , it’s just that when you can’t understand the person you’re taking to and your request to be transferred to The USA and get ignored, that’s frustrating . I believe the person on the other end is trying to help but then refusing my request is disrespectful . I went to the Best Buy near me and they would not take a service request, they said I had to call it in.

The agents here are some of the most helpful computer folks I know. I do wish there was away to better communicating with these guys before I come to the store. If only for a brief 15-20 minutes conversation to see if problem can be resolved before bringing in and leaving with them. I have to have my computer to work and this would be of great help. Perhaps expand hours or have a virtual meetings scheduled all throughout the night. Your workers could choose for overtime or not answer and let some other person within the company say a 1000 miles away that would like the overtime. Make it easier and just ask for volunteers across the country and allow them to work out of there house for the calls that come in after hours. If that fails then I can ask my boss if I can leave it but that’s usually not the case.

They have great service they are very well prepare for there job.

Nice product and relief of having Geek Squad protection plan for my future.

The 32 Pioneer TV works great and has plenty of colors to see blended as one watches TV or a DVD player hooked simply into side of TV with cable.

Never had to utilize, but glad I have this just in case!

Never had to utilize, but glad I have this just in case!

Great prompt and always ready to help s needed better to have it and not need than need i and not have it.

we buy everything with geek squad its like why wouldnt you

Haven't used yet but great to know I'm covered by the Best

Colors are great definitely as good as lg or Samsung tvs if not better!

Great TV for streaming and video games. Soun quality is great. Would Def recommend.

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

Havent had a chance to get to experience they business but i am absolutely sure they rock

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

I recently had to use this for a Sony TV that started experiencing back lighting issues. I was hesitant to purchase but I am very glad I did. This was much better than a Health Insurance Scam.

Highly recommend for new appliances covers all vital parts