Customer Ratings & Reviews

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

Haven’t had to use yet but really nice knowing they are there for ya

Never had to use them but purchased for back up if needed they came highly recommended

Excellent service the few times I've made a phone call to them.

Gives us great piece of mind to know our investment is covered by the Geek Squad!

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

Geek Squad Came Through with the Factory Warranty did not!

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

I love Best Buy. Yeah had good quantity fast and friendly service. Good price yes I haven’t been to Best Buy in a long time. I love the shop y’all have good quality good service and I’m so excited to be with y’all. I have a little experience shopping at Best Buy I love it I’m so excited I bought my TV at Best Buy and I love it and the TV does everything that’s why I love the shop yeah have good service.

Havent had a chance to get to experience they business but i am absolutely sure they rock

I definetly recommend these services. They are always great to have

Was not too difficult to get the old TV looked at and the report submitted for review. The answer to replace came within a few hours. It was too expensive to have the Geek Squad just hang it on the wall so I choose to just have the delivery and haul away done as outlined in the warranty. However, I was never told that I was responsible for taking down the old TV from the wall. This caused over a 3 week delay in finding someone who could take the old one down and replace it with the new one. This cost me more money that I should not have spent other than installing the new one since I had the Warranty. This was on top of waiting over 3 months of getting this resolved due to the suspension of home visits.

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

The warranty company is pretty good i used them on many Electronics i have

Haven’t had to use the protection yet and hope I don’t have to.

I have purchased my last four televisions from Best Buy because of the geek squad protection. The very first time I had an issue they replaced my TV. No questions asked.

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

It’s definitely worth the buy the geek squad protection plan just in case anything breaks

Its your standard protection plan. Nothing more nothing less.