Customer Ratings & Reviews

Worth it. I always add the geek squad protection to my big purchase

Is nice to have them at your service by calling in and talking to them,

used it already! My Tv was broken when I got home returned with no hassle

Very helpful with great customer service always a good idea to get protection for your large tv investment

g r e a t p r o d u c t g r e a t p r o d u c t g r e a t p r o d u c t

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

The geek squad is very good. Their knowledge of the products is excellent.

Always get the extended warranty on tv because you can get parts for them.

Extra protection for your equipment. This is a must to have

Extra protection for your equipment. This is a must to have

the best gifts are at BestBuy all the time . Lower prices on some items .

I believe it’s always good to get protection plan on TVs.

Best thing u can get for a nice pricy tv a must thing to get

I haven't had to use this yet, and I hope I don't!

I buy the product that previously don’t have insurance, now I have good investment.

They where great real professional an they did the job fast

Very easy to use. Always there when I need them. Better safe then sorry.

I feel reassured that if anything goes wrong my expensive purchase is covered for five years for such a low cost.

Great to know my product is covered for whatever mishap may occur.

They are very friendly and helped me pick out the right tv even checked to make sure it had no damage