Customer Ratings & Reviews

Always great service, very professional. Always get the help you need.

Have not used it yet, but hope coverage is easy to use.

I highly recommend getting the Protection on your electronics!!

Fast and prompt service. I highly recommend the service!

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

No worries about future problems even with furniture.

It works great and the picture quality is great. It was easy to setup in less than 15 minutes. I would definitely recommend this television.

I believe you should always get protection plan for purchases this big and it was quick and fast and affordable.

Its so easy to use my whole family loves it samsung is a reliable brand.

Best Buy's Extended 5-year Plan for $179.99, is a bargain, compared to SONY manufacturers Extended 4-year Warranty (max.) -$178.99. And, after reading the fine print in comparison to the 'GEEK SQUAD", without a doubt, maximized service monetarily- BEST BUY was the way go (SONY offered same TV sale at the time).

Haven’t had to use it yet but protection to me is very necessary n at that price for 5 years was great!

Great service to have. I hope I do not have to use it. But good to have.

I bought this for insurance for my 98” television. It is a little pricey but the coverage is good and it would pay for itself with one call.

This gives us confidence in our purchase and we know that if there is an issue we can call the geek squad .

More convenient one solution to get help when needed

Free in home Geek Squad visits have been very helpful! They migrated data between my two I Macs and are helping me fine tune my Wi-Fi system in the house. The agents even make product recommendations and schedule a future appointment to deliver and install new items.

You did a great job on installing my refrigerator I would have them do it again

Always make sure you purchase these Geek Squad plans when investing in electronics. Best Buy does a great job taking care of their members when you have issues with your products. I always purchase the highest plan they offer to protect my purchases, especially when buying a TV or something you want to last for a long time. Thanks BB!!

Very polite and helpful. No problem on picking up the other tv.