Customer Ratings & Reviews

I get geek squad coverage with almost all purchases from best buy. Making a claim is so easy. Either repair or replacement it's way better than having to pay full price for a new item.

Do t know yet haven’t had to use it the item is brand new so hopefully won’t have to for awhile

I was hesitant switching to Roko but ended up pleasantly surprised. We love our TV. Bought another one for the bedroom.

Had to add the protection plan on my TV. There was no question or doubt about it

For approx. $20, you are fully covered just in case there are problems with the Geek Squad......

I normally don't buy extended warranties, but this warranty was a good value for the 5 year plan. Hopefully we won't need it, but I have peace of mind knowing the T.V covered if anything goes wrong.

Definitely worth it to purchase this for peace of mind especially given that the customer service is so top notch.

This warranty is great to have. Especially when you need to know geek squad is available to help with making sure your tv has great service agreement.

The representative offered it and explains why should i get it but did not push me for it.

When you buy a TV or and appliances you need the five year warranty deals for just in case

Haven’t needed it yet on this item, but have used them before and there number one!!!

It's help to know where i can get my flat screen tv fix in the future

Considering I have not had the opportunity to try this service, I have had it before. I appreciate their expertise. Hopefully I won't have to contact them,but I know the problem will be resolved quickly!

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

I know people don't like having to pay extra for warrenties, but I have used them and Best Buy stands behind them if anything goes wrong. Worth the piece of mind. They vary based on the purchase price of the item.

geek squad has been extremely helpful and have been very patient with me. they’ll 100% get the job done

I recently called the Geek Squad and they set up an appointment to come to my home. They called before arrival, very knowledgeable and did some adjustments on my 82” LG tv…. Problem solved.

Got the warranty for a deal of a TV. Hoping that if my TV breaks out of the manufacture warranty this will save me some money.

Excellent service, In Puerto Rico, but the center call was not easy to me. I like to make the appointment direct in stores.

The five year warranty is great. I bought a TV years ago and the picture died and the warranty completely allowed me to get a comparable TV. Totally worth the money.