Customer Ratings & Reviews

It's worth getting. Protect your purchases from normal wear and tear

It's worth getting. Protect your purchases from normal wear and tear

Geek Squad has always been Best Buy's bread and butter. Even if they did not help me set up my TV or desktop computer I know they are always a phone call away.

I bought the additional warranty "just in case" my son broke this tv. He broke my last computer by swinging a toy into it, so I now have that extra peace of mind should he do something like that again with his new tv.

Purchased this 5-year extended warranty on the new 65" Samsung TV I purchased. Have not had to use it yet but have had to use the extended warranty in past purchases. The warranty is well worth the money.

This is a good protection plan to have and worth it with any tv

Amazing service, arrive on time they say, very quick process, and get things done

Put it on all my items and it is definitely worth it

Love geek squad they are the best they will help you

I’m glad I got the 5 year geek plan on my tv, just knowing I’m covered makes me at ease.

very cheap for two years and I loved the TV I hope the warranty really works

Great warranty plan. Never a hassle and a great price

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Hope never have to use. But it’s there if needed. !

I bought the 5 year warranty and well worth it. My tv started acting up the last year of the warranty and I called best buy and they quickly brought me a brand new tv.

Geek squad has the best plans available anywhere for great warranty and repairs and /or replacement of damaged equipment. Their customer service is unsurpassed!

I expect nothing less if I have an issue I buy all my appliances from best with geek squad

Love me some Geek squad- always helpful, knowledgeable

You never know when you’re gonna need a repair. Peace of mind.

I haven't had to use the extended protection and hope to have the need to but having the extra protection gives me peace of mind.