Customer Ratings & Reviews

Feel a great sense of security knowing I have the added protection from anything happening

Not sure how to review a service but in the past it has been good

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years

Love Best Buy’s extended warranty program. Always worth the purchase

I alway get protect plan hasnt failed me in the past

Hope I don’t need to use it. Easy to purchase. Great

I have purchased my last four televisions from Best Buy because of the geek squad protection. The very first time I had an issue they replaced my TV. No questions asked.

Great peace of mind knowing 5 year best earranty in the electronics business. Had an issue with burn in with my older B7A LG OLED and they came out immediated and replaced with new C version panel. No additional charge! Great insurance for any electronics!

When it comes to geeks, these guys are the geekiest geek on geekers

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

Harvey came out for my in-home theater appointment and he was very professional. He was on time and he explained what was going on what I could expect what my five-year warranty covered what was wrong with my LGQNED TV and what my options were was very kind he was cognizant of, my household and that our household was a disabled household, and I was very appreciative of his generosity his suggestions and his great customer service thank you Harvey for a job well done !!

Getting a hold of someone to help is a chore. Within a month of buying our new TV set it started acting up. When you call for assistance you’re calling out if the country. I don’t care about that , it’s just that when you can’t understand the person you’re taking to and your request to be transferred to The USA and get ignored, that’s frustrating . I believe the person on the other end is trying to help but then refusing my request is disrespectful . I went to the Best Buy near me and they would not take a service request, they said I had to call it in.

TV was mounted and looks great. Haven't had any problems 4 years later

Was a Christmas gift for the daughter She loved it.

Nothing can beata geek squad warranty from Best Buy

This protection is great for 2 years will recommend this to any of my friends

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Warranties warranties warranties are they with it??? I can only go by my most recent personal experience and I have to say ABSOLUTELY. We owned a 2017 LG LED 4K HDR tv. We have been having an issue with it for the past year and a half and we honestly didn’t remember if we bought the 3 or 5 year warranty. After checking with Best Buy we indeed had warranty until 2022. Our TVs HDMI 1 port stopped working, the Ethernet port stopped working and every time we turned the TV back on all of our settings would be reset. Annoying. Also we could see faint vertical banding when the camera would move horizontally. Especially in the sky. Looked like vertical smudges. Geek squad came over and evaluated the TV. At first I couldn’t reproduce the banding issue but all of the other issues pointed to a module they said they would order and when it arrived they would come back and install it and it should fix all the issues. They said they would evaluate the banding when they returned. I found some content that showed the banding when they came back and they didn’t even bother opening the box of the part they ordered. They went ahead and deemed my TVs LCD defective and offered me a replacement. We chose a new Sony 950H as the replacement and we couldn’t be happier. WAAAAAAYYY Better TV than what we had. Being we had a great experience with Best Buy’s warranty. We purchased another 5 year warranty for this replacement. Thanks Best Buy. That was great customer service.