Customer Ratings & Reviews

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

I’m happy with this protection, I have two kids and need it really I just got a new Remote Tv because it was removed by my kids and Geek Squad paid for it

Would not purchase an expense item without having a extended warranty and the price was right.

Great service to get had it with my phone allows u to keep the value under the warranty to atleast replace or get a newer item to use for just one payment worth using and keeping track of. Especially for my tv that have a hard time with constant gaming and family movie watching

Will need when need a repair. Great to have for tv

The guys that came were great. Friendly and helped me set up my TV

I purchased this for my previous Toshiba tv which stopped working the third year. I called them, they were very nice and told me that model TV wasn’t able to be repaired and immediately issued me a store credit for full refund of purchase price to replace the tv. It was so easy, no problem. So of course I purchased the five year warranty on this replacement tv. Well worth it. Geek squad was very helpful.

The service and support is excellent and Work They are very compliant and perform their work very well

Whenever I tried to use it it very good and i really do

It's the best protection plan I've bought. They came in and did a same-day repair on my TV and it was up and running. When it started having issues again and eventually died on me, Best Buy set me up with a new model of the same TV! Came the next day and dropped it off along with recycling the old TV for me. Gave me piece of mind and save me a lot of money.

I got this protection for my first tv, when it broke and could not be repaired. A $799.99 They gave me my choice of a new tv of the same amount of money. So, when I got my new TV, I took the same Protection on my new tv. A very good deal.

I always purchase these. Prices are good. I use to think these were a waste of money but now with newer technology I consider it necessary. Years ago I didn’t buy a plan and one day after warranty I had problems. You guessed it, had to buy another TV investing lots more money than the cost of a plan

Definitely worth getting for any tv no matter where you buy it

I had an issue with the screen on a 65" OLED LG television. The television was inspected by a technician and was replaced at no charge. I am a very satisfied customer.

This is a fan favorite for me. Best Buy is the only place I buy electronics because of this service.

I AM SO HAPPY WITH THE NEW TV. THE GEEK SQUAD WENT ABOVE AND BEYOND SETTING UP THE EQUIPMENT. I AM VERY HAPPY WITH THEM AND WOULD RECCOMENT THEM TO EVERYONE. I WILL ALWYS SHOP AT BEST BUY.

Very nice to know that we have like an insurance to make sure everything keeps working for at least two years !!!

There’s No doubt about it. If you have been a best buy loyal customer like myself then you would know that geek squad is definitely the go to for any purchase from here. They help you and they also give you a sense of security that your product is going to be protected no matter what.

this will help me when i need it good deal good price thank Bestbuy

I purchased a Geek Squad 5 year protection for my new LG 65 inch Oled TV C4. Best buy is the only company i found that will cover burn in for an OLED TV.