Customer Ratings & Reviews

The Geek squad service is great. Definitely a must have when purchasing electronics.

They treat me very well and has the patience to do it, excellent service..

Very professional and and all questions and concerns.

There is a lot of comfort in knowing that there is someone available should you need any help at all. From the major problems to the minor questions, there is peace of mind knowing there is someone you can turn to for assurance and peace of mind.

he did really good mounting my tv and taking the old one down

Having protection on any device is needed you never know when you’ll need it. Anything can happen

The protection plan is good overall. What I don't like is it doesn't kick in until a year after you purchase which wasn't obvious when I bought the TV. You have to go through the TV provider for the first year on most models. So, basically, you are paying for a 4 year plan instead of a 5 year, because you can't use the plan in the first year of owning your tv. The bottom line, you shouldn't be charged for a 5 year plan if it is only good for 4 years.

I would recommend a Geek sqaud extended warranty. I bought one for my 75” tv. If they can’t fix it , I believe they send you a check for your purchase price. The TV is 85 pounds so it’s not something I want to lug back to the store or to a authorized service center

Not much to say since just got it and nothing gone wrong yet, hope you don't need it but feel relief that do. Just reviewing for the gift card entry.

Geek Squad was Excellent. They were very professional and answered all our questions. They did an excellent job installing our new TV entertainment center. Dallas was awesome!

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

We are really glad we invested in the coverage. Our LG tv developed an issue with the screen turning purple across the entire screen shortly after its warranty expired. When we looked online, it was very apparent that LG knew about this issue, and was not standing behind their products. Fortunately we had purchased the warranty so most of the cost of a replacement was covered. Was some confusion that 3 people in the store and management chain told us the entire purchase price would be applied when we purchased a more expensive replacement, but then the manager who rung the 2 tvs we were buying all the sudden the deal changed and we didn't get full credit. A little fishy, but we were still glad we had the warranty.

This is an amazing TV. The included Alexa feature makes the entertainment experience even better. I can just tell Alexa to turn on the TV without having to go get the remote. The quality of the image is amazing and the sound too.

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

Havent used it yet but im sure its great by the sounds of it

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

Great protection plan specially for TVs as it covers everything