Customer Ratings & Reviews

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

I always get the extended warranty on the higher price electrical items because the two times I have had to use it they did not give me any hassle at all. One of the items was a vacuum and because it was non fixable and no longer stocked (three years old) they gave me my full purchase price back on a gift card. Also other places make you use the manufacture warranty the first year before the extended warranty kicks in, but the geek squad protection handles all that for you.

Geek Squad Protection was a life saver! Don't go without it. Superb service! Will definitely continue to buy directly from Best Buy!

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount

I have not had a chance to actually use them but I have heard a lot of great things. I hope that I do not need to use them and this was just for protection but from what I have heard, they are well trained individuals.

I bought a tv 8 years ago without a protection plan in it started malfunctioning 1 month after the basic manufacturer warranty expired. Vowed never to get a tv without it after that. Always recommend the warranties now

At the first sign of burn in, Geek Squad immediately swapped it out for a new TV

So far so good. Haven't had to use it yet. But am confident it will work if needed

Awesome service! Great customer service. Wal in wait time was not too long.

Had to replace my other tv I bought from Best Buy and I bought the 5 year warranty and it’s great to have so you can use that replacement to get another tv!

Very helpful whenever I had an Issue and called ! Would strongly recommend using Geek Squad , especially if your not technical savvy!

Thankfully I haven’t had to use it yet, but it’s great to have the option

This is an EXCELLENT service is good to have you never know when you going to need it

I use this mostly for online and telephone support. When I do, the agents are always knowledgeable, helpful, friendly and stay with it until the issue is figured out and fixed. Good value. Not cheap. But compared to the cost and hassle of trying to fix stuff yourself and/or take it to someone to fix it and/or hire someone to come in, this is a very good value.

GREAT VALUE FOR PEACE OF MIND ON ELECTRONIC PRODUCTS!!!! 1 TV I BOUGHT IN YR. 4.5 SOUND WENT OUT COMPLETELY & GOT CREDIT TO PURCHASE A NEW 1 WHICH I UPGRADEF THE SIZE FOR ONLY $30 MORE!!!!

I always purchase an extended warranty. Great service.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

Luckily enough, I haven't needed this yet. A 2 yr contract seemed like a decent deal. This is for any mechanical needs. I did not buy install package. My daughter set it up for me.

A guarantee that it’s going to be perfect is well worth it all