Customer Ratings & Reviews

Great service all the time. Whether you are in the store or have questions on the phone!

I LOVE my new tv. I didn't need the geek squad to hang it.

Worth it to get for insuring your more expensive purchases. Every time I ever had an issue with one of my electronics geek squad was incredibly helpful and fixed the problem.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

I really hate the geek squad when it comes to cell phones, but, my TV experience with geek squad was exceptional. They were quick, and had some options I wanted at a super low price. They were also ready to take care of my situation, before I was, that is quick service

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

Seemed like a good idea to get the extended protection.

Haven’t used it yet hopefully I won’t have to it was pretty pricey too.

I bought this to extend the warranty on my TCL TV, I wasn't too familiar with the brand so I didn't know what to expect. So far, the TV has been great so I haven't needed to use this. For me, it was worth the money for a little peace of mind. I would recommend this if you are buying this type of electronics.

Absolutely a must-have. The Geek Squad service has always done right by us; be it taking our soundbar to their facility to be repaired or replacing our TV when things started not working. Please do yourself a favor and ensure your long-term purchases have backup beyond that warranty you'll never be able to navigate like Geek Squad!

Good warranty for the price so I purchased it for our family.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

I bought this for insurance for my 98” television. It is a little pricey but the coverage is good and it would pay for itself with one call.

Great service. Good to have, hope to not need it but great to have.

My Geek Squad Protection is the best purchase I could have made! I've had to use my plan twice so far since purchasing the TV. Once for the TV wireless capabilities, as the internal connector was not working, and once for the remote when the IR reader stopped working. The Geek Squad provided superior service both times. The wireless issue did take longer to solve, as the part was on back order for some time, but the Geek Squad kept in contact with me weekly to update me on the expected arrival and to let me know they'd not forgotten about me. Wonderful customer service!

They are the best!!! I would recommend them to anyone

Nice product. I dont regret buying this product. I recommend to everyone

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.