Customer Ratings & Reviews

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

Great and helpful. Knowledgeable and friendly. If you have questions they have answers. If they don’t have an answer they’ll look into it.

We had purchased a brand new Samsung TV last year and just one month after the one year warranty expired, the TV went caput. Thankfully, we had extended warranty with our credit card company who gave us our full refund to purchase a new TV with a 5 year Geek Squad Protection Plan that we had to use just three weeks after purchase. Highly recommend protection, today, as nothing can be sure to lasts like they once did.

Staff was very friendly, helpful and knowledgeable. I went in with a warranty/return and they helped out right away with no issues whatsoever. Thank you for all the help and making it easy!

Great service after factor warranty has expired. Customer service has always been great and we purchase this on all our Electronics . Very pleased with our service after the sale.

18 month old Samsung tv stopped working for no reason. Purchased a new tv from Best Buy and got a 5 year warranty. Best Buy offers the geek squad who I was able to call and set up my new tv. Excellent customer service

Haven't had the need to use this service, but it's always good to have that extra safety net.

So far my tv and the service provided has been pretty good

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

We didn't want any liability for our new Sony 75" TV set failing under Sony's or Best Buy's warranty. And given that we had the Geek Squad do the installation, it was a no brainer to have the Best Buy warranty. Even if nothing fails, its better insurance than we have for hurricane damage on the house!

Had to get a new tv after the other one died in less than 2 years. The installers called first, arrived on time and were very efficient. They worked well in my home. Spent time explaining all features. Synced the tv with my sound system and fire stick. AND they cleaned up after themselves. Great experience all around.

I had a tv that the back panel had burnt up suddenly. No issues with getting a new tv to replace the one that back panel burnt up. Would recommend Geek Squad protection.

I've started putting Geek Squad protection on everything. There have been a couple times, especially with my desktop computer, where it was very helpful to have their expertise. If its an expensive purchase I just do it. I find the Geek Squad staff to be very helpful and already having a protection plan can really cut down on the cost of fixing a problem.

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

We're so happy we purchased Geek Squad coverage. They were easy to schedule, prompt, polite, and very knowledgeable and efficient. We are so inept in anything electronic, but they explained how to use the new TV and music setup in terms we can understand.

Havent used them yet but I have in the past great service

Fast and easy. Bought with my other tv and was replaced fast no issues

I love Best Buy, they have the best insurance policy for their products!

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

The Geek Squad 5-year Standard Geek Squad Protection is a must with all electronic purchases. I have not utilized the plan, but it's peace of mind knowing that our purchases are covered for the unexpected. There was no deductible only coverage at the fullest.