Customer Ratings & Reviews

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

Never remembered that I had this but didn’t need it

Geek squad service has been very helpful and and they know their stuff. I recommend their services.

Excelent service. Employees trained for the deferents TVs.

LG 65” OLED 5 year extended warranty for $300 when TV cost $1333 on sale and geek squad installed for $200. Great service guys installation with two Apple TVs also on sale

I wouldn’t make a big purchase without buying the extended warranty. My high end laptop went bad and Best Buy reimbursed me with a gift card. Same thing with a sound bar that went bad. Also, I had a tv that went bad from Best Buy and thank goodness I had the extended warranty on it. They give you the current value of the product, not what you paid for it on a gift card. That is way better than being at a total loss.

Great to have when purchasing products that need extended warranties! Used to always buy Geek Squad for each purchase now it is there automatically!

Haven't used itt for things like tv yet, but, based on prior experience, they are a First-rate operation.

This is always great to have a extra piece of mind.

Havent needed there service on my current items but in the past ive used them for repair. Will always recommend getting the warranty through geek squad.

The best surround sound hands down. You will not regret it, looking into purchasing one for bedroom.

not used them yet can't really comment yet if there any good

Geek squad is good. Nice on time support which was carried out by experts

Just outstanding customer service, and would recommend BestBuy anytime, tha k you once again fot the outstanding customer services provided!

With the geek squad I don't have to worry about my purchase for 5 years!

Picture and audio are both high quality ,and plenty of USB and video input and output. Overall great buy.

We hope to not have to use this service but is nice to have it available. We feel like it will be good protection on the procduct and good comfort to know we have it.

Geek Squad was accommodating in that they replaced my 5 year warranty that was purchased in April of 2017 and gave me a new one that started with my new TV purchased October 2020, they had to replace since my old tv that I purchased in April 2017 was damaged when it was sent to be repaired by Geek Squad.

Best Buy backed the product. It was a cheap DVD player so the plan was about $10. It quit after a year so I took it back. They looked it up and said no problem, you are covered. Go back to the shelf and get a new one, we don't repair that model. Naturally, I picked a different brand that was the same price. Changing brands was not a problem and I walked out with my new player.

Purchased just in case something happened. Old was damaged so this was done for security. Luckily I haven't had to use it yet, but still glad I got it.