Customer Ratings & Reviews

I feel this is a good investment for big ticket items I just had a tv that was not working and having the protection plan really helped the Geek Squad was great they came twice and were extremely helpful and the store squad was also great at the mall. They were fast helpful and very professional.

Bought it opened box to save money as my old one went out works just like new I'm happy with it

peace of mind on the things you spend a ton of money on, never be sorry you got it if it is a bigger ticket item, the support and expertise of the Geek Squad is fantastic, always helpful, even if I ask dumb questions, lol, they treat you with respect.

I love how I will be able to get help for the next 5 years. So Thanks!!!

Best Buy reimbursed me the full price, plus sales tax cost of my recently deceased 3 year old UN50JS7000. Without this coverage, replacement would be entirely out of pocket. Just purchased replacement HDTV with 5 year Geek Squad protection as well. Assurance well worth the cost.

Protection plan looks good compare to their competitors

I've used my protection plan to replace a malfunctioning TV. The Geek Squad quickly assessed the issue and recommended a replacement at no cost. I'm sold!

I had no problem getting 5-year protection via phone. The individual was so helpful, attentive and answered all of our questions. It was the easiest purchase ever. Thank you

I’m having trouble with the picture freezing when the tv is on for Long periods of time but it’s a nice tv when it don’t freeze it don’t freeze all the time it may have been the settings I had it on. . Samsung works with spectrum for streaming your TV without having to buy additional equipment. Nice TV this is the 24” bought it to fit in my armor you may think this is small but once you start watching tv you don’t notice the size. I also have the 50” in my living room that one is fantastic

Only purchase this once before and got a full refund on a broken keyboard case. Had a $1200 Samsung tv go down and didn’t want to have any issues for a new LG 75 inch. I will have piece of mind for 5 years. They even cover pixel loss.

With so many electronic devices in our house, we love the peace of mind of having a five year protection plan that covers any problems, and they come to our home for any service or repair calls. It sure beats pulling a large TV off the wall and hauling it somewhere for a repair

Fortunately we have not had to use the geek squad warranty on our new TV. The TV is up in northern Wisconsin so next summer will be when it gets the major use. Got the warrantee is I have had experience with receivers and not getting the warranty. Not so good.

The best warranty in the business hands down. If buying an expensive product, well worth spending a little extra for the extended warranty. Especially worth it for oled tvs.

haven't used them yet. What more can I say. I will let you know when I have to use them. I hope I never need them

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

I hope I never have to use it with our new OLED TV, but it saved my bacon when our 2 yr old LED set developed an issue with the panel. Since Visio panels are not replaceable, it provided a credit equal to my purchase price. This allowed me to upgrade to the better quality picture of OLED.

We picked up the television and installed ourselves. Super easy, except for configuring the television remote with the cable remote volume.

Geek Squad are always Excellent! Very important to have

I was a fool for not buying this service before so i made sure that I did so this time. Eventhough my TV is rated well in quality and lifespan you just never know

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.