Customer Ratings & Reviews

Great Protection and worth it. I bought 2 Sony TV's in 2018 and wish I had gotten the extended warranty on both TV's instead of just the one TV...

I always buy this protection to be safe side if any of the electronics go bad within the limited time. I once had to use it and they replaced the product with no questions.

I came in broken, confrontational and having a melt down. The Geek Squad handled me with kid gloves and made the world right again. They calmed me down, explained what the steps were to rectify the problem and then took action to get it done. They didn't make me feel stupid or inept. Outstanding Customer Service!!!

They mounted it ok just not where my wife wanted it. Not really their faults

After moving I needed tv mounted instead of sitting on a cabinet. The service was told to me to be covered under my geek squad warranty but then a tech showed up to “repair” my tv. He then got the mounting service rescheduled a few days later. Although there was some difficulty caused by miscommunication w/Best Buy Customer Service, tv was mounted.

Pleased with warranty and skill of workers knowing what to do in a timely manner

Hope do not need but just in case never know when it may

The Geek Squad people are very friendly and professional. I buy most of my electronics at Best Buy and use Geek Squad Protection for all of my expensive purchases.

Have always used Geek Squad and i have never had anything but a great experience with them

An extended warranty from BestBuy is a great idea for expensive items like refrigerators. I used it once for the ice maker and later when the compressor went out. After a couple of repairs, they decided to replace the whole refrigerator. Thank goodness I bought the extended warranty!

We depend on the Geek Squad to help us when we have issues we cannot resolve on our own. Having the Service gives us peace of mind and the squad members are always courteous, respectful, knowledgeable, and available.

Highly recommend getting extended warranty for every purchase. Came in handy when TV stopped working.

The tv is amazing, I bought it since the introductory oleds of 2021 the A1 doe not have an HDMI 2.1 Picture is awesome and plugged into ps5 or Xbox series x it looks great! this is my second OLED and counting,! highly recommend

Install the all programs of my computer, antivirus, support, guarantee

Absolutely amazing customer service, very helpful and friendly.. they fixed all issues ive ever had with ease.

Haven't had the chance to use this service so I guess I made an excellent choice of product

Any problems with my TV'S and I just bring it in and pick out a new one... no questions asked....

Fortunately we didn’t have the need to use this but it is always good to have the protection because 9 times out of 10 when you don’t have any protection is when the issues happens.

Great service very nice helped me move my tv did a great job assisting me

Its pretty much mandatory to get a warranty on a controller, better to have the warranty and not need it than to need one and not have it.