Customer Ratings & Reviews

I can see needing this protection when the Television goes on the blink.

Haven’t needed it yet, but you live and learn! Our last tv stopped working at less than 4 years! Now it’s 5 years of worry-free!

My TV got burn in around 3 years in, and after 4 years, started flickering. I returned it to best buy and got a replacement TV with equivalent specifications and value.

Geek Squad provides excellent service. I take my PC in quarterly for a clean up and they are always on time, happy to provide service and are thorough with any questions or concerns I may have and provide excellent feedback on how my equipment is running.

They seem to do a good job of taking care of you and honoring their word

Bought five year for our expensive oled tv that was purchased on holiday sale. Used it to have techs virtually help me with some picture setting issues. Used some of the TV savings to get five year so don’t have to worry if need support.

it’s ok i don’t understand it. you can only use it if you bought it in the store

All smart TV features work seamless, and constantly use the Picture in Picture gesture. No need for smart TV external products. Everything is on the TV. Picture is great when streaming. HDMI is Crystal clear.

They really help to save my laptop the glass was broke . They repaired in a timely manner

Great tv. I have not had to use geek squad as i have had no issues

Overall good price for the 5 years , just need to make sure you know what it covers, very good customer service

The additional insurance is always good to protect your purchase specially, if it’s a large one

I feel confident knowing that I will always have a nice tv to watch. I've had replacement with them before. Simple and quick replacement. I even needed a remote and they dropped it off at my home.

Great tv good picture really pleased will definitely be back great place to buy from

The techs were great in installing all of our purchases and in explaining how they worked. We have them for 5 years so check later and we will let you know over the long haul. I can’t imagine anything but excellent service based on what we have seen so far.

I have used the Geek Squad to install my new dish washer and work on our computers numerous time. the services are always, fast and efficient, and I will always use them to make things work in my household.

My Geek Squad protection plans, of which I have several is a prime reason why I purchase all of my major and minor appliances from Best Buy. Whenever something goes wrong, which is not often, Geek Squad is there to take care of it. Outstanding!!!!!!!!!!!!!!!!!!!!!!

I always get this on products over a three-digit amount. It has been a true lifesaver for me. Can't live without it.

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

A must have for your expensive purchases and make sure to get the max time ones because things usually break after the 3yr mark.