Customer Ratings & Reviews

I had a two year old Samsung 55” TV. I purchased an extra year’s warranty. Two months after my warranty expired, HALF of my screen went black. I replaced it with a new 55” Samsung, but purchased a 5 year warranty. Hopefully this TV will make it past 2 years.

They won’t replace your tv for accidental damage even though it says it covers accidental damage while moving it. Hit the screen on a banister going up the steps and they told me they wont replace it.

great store always smiling bestbuy forever great stuff

Geek is totally worth the price. Definitely has helped me in the past and I will continue to buy it again

Best coverage ever, hassle-free. If they can't fix it they will replace it.

Bought this on my old set and it more than paid for the cost. It got me a new TV! Several years ago I bought a router & didn’t buy the extended warranty and it died! I had to call the manufacturer and had to wait months for a new one! Don’t learn the hard way!

Awesome quality service happy to have Best Buy by my side keep the good work up !! Love you guys

I purchased this to make sure if I had any issues that it would be repaired quickly. Never had to use it except on the occasional xBox Controller. This was purchased for a TV which is always good to have.

I think the protection plans are best because they cover everything and geek squad doesn’t cover certain things on your tv so get the protection plan covers everything!

Fast response to service calls . The Geek squad tech was fast and very concerned for my technical issues with my TV . Also very knowledgeable .

This plan will make my tv worry free for five years for the price

Everything i buy gets a Geek Squad protection plan. I bought the plan with my 32 inch tv. For the small amount of money I feel I am covered. I have used their coverage before on TVs....these digital tvs are not built like the televisions of yesteryear. I have used them several times on other items and have never been disappointed.

Is a good tv. Has great picture, sound. Love the remote on my phone

Previously I was against extended warranties however I had an issue with another TV I purchased several years ago and of course it happened 2 months after the manufacture warranty was not valid. It wont up costing me over $250 to repair and I had to wait a month. Geek Squad protection is worth it bc you never know when you might need it!!!!!

I like to purchase the GS service along with the items I buy at Best buy just in case...and I have used them.

I purchased this only because my GeeK Squad tech support would not cover the TV and I have the regular tech support for electronics and I have yet to have a problem as I have had to take my computer in 3 times and has been fixed. I figured this protection plan will be a good idea should something happen in the next 5 years.

I’ve had the geek squad before it’s a great plan. Anything over $25 I usually put a plan on. You never know I’m gonna happen and they’re always good when you need something.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

I had a problem with my tv and the Chromecast that was built in it and they gave me my money back and I bought another tv that was better then the one I had the problem with, The geek squad is the best when it come to fixing things. They even have fast service.