Customer Ratings & Reviews

I recently purchased the 5-Year Standard Geek Squad Protection plan from Best Buy alongside my new laptop, and I couldn't be happier with the peace of mind it provides. This review aims to highlight my experience and why I believe this protection plan is a must-have for any tech enthusiast. First and foremost, the convenience of Geek Squad Protection is unparalleled. Knowing that I have access to expert assistance 24/7, whether I'm facing a technical glitch or simply need guidance on using my device efficiently, has been a game-changer. The Geek Squad team is knowledgeable, patient, and always ready to help, making complex tech troubles seem like a breeze to navigate. The coverage itself is comprehensive and goes far beyond the standard manufacturer's warranty. Accidental damage, spills, drops – you name it – Geek Squad Protection has you covered. This level of coverage is particularly valuable since accidents can happen anytime, and repair costs can quickly add up. With this plan, I no longer have to worry about unexpected expenses in case my device encounters unforeseen mishaps. One aspect that truly impressed me was the swift and hassle-free claims process. I had an issue with my laptop's display, and within minutes of reaching out to Geek Squad, they provided clear instructions on how to proceed. The entire process was efficient, and I received timely updates on the status of my repair. Having experienced the frustration of dealing with manufacturer warranties before, this level of service was a refreshing change. Geek Squad Protection also offers a sense of longevity to my tech investment. Knowing that I'm covered for the next five years allows me to fully enjoy my device without constantly fretting about its durability. This aspect alone has made my purchase feel like a wise investment. Lastly, the added benefits of Geek Squad Protection are worth mentioning. Not only do you receive top-tier technical support and repair services, but the plan also offers software support, data recovery assistance, and even protection against power surges. This comprehensive approach further solidifies the value this plan brings to the table. In conclusion, the 5-Year Standard Geek Squad Protection from Best Buy is more than just an extended warranty – it's a lifeline for your tech. The convenience, extensive coverage, efficient claims process, and added benefits make it an exceptional choice for safeguarding your valuable devices. Investing in this protection plan is a decision you won't regret, and I wholeheartedly recommend it to anyone looking to maximize their tech experience while minimizing potential headaches. Pros: - Comprehensive coverage for accidental damage and technical glitches. - Expert 24/7 support for troubleshooting and technical assistance. - Efficient and hassle-free claims process. - Long-term protection for your tech investment. - Additional benefits like software support and data recovery assistance. Cons: - None that I've encountered so far. Overall, the 5-Year Standard Geek Squad Protection is a must-have for anyone seeking reliable, long-term tech protection. Kudos to Best Buy for offering such a valuable service!

About 3 TV's ago I started buying the Geek Squad 5-Year Standard Geek Squad Protection plan automatically with the purchase of a flat screen TV regardless of the brand/model. I learned that modern day TV's are only rated to last 2 to 3 years. Now while all have outlasted the 3 year mark, they started to fail in the 4th years. In both cases the tv's begain to show faint lines in the picture. Upon noticing the lines I called Best Buy's Geek Squad and my protection plan got me my money back on the TV's! I was then able to use that money to buy a new replacement TV. Not only that, I was allowed to keep the failing tv until both screens went completely black. So in these cases this plan was worth every penny.

Never had an issue with geek squad fixing or replacing a product.

I opted for the protection plan just in case something happens to my products.

Came in handy a few times over the years as a mother of two children, with multiple devices, I needed the savings

Purchased 5 year year protection warranty to get at least 5 yr usage from this new flat panel tv. Some of the reviews stated that the tv failed after a few months usage so I will see if this happens to me. Hope I get at least 10 years usage from this flatpanel tv purchase! Products made today (yr=2026) dont have the quality like the ones made 10-20 years ago.

Ya'll are great. Sales help with professional advice on this television we purchased. It was an easy buy with all the information the sales agent supplied us with. Thank you Best Buy we will be back to purchase another tv or computer.

I got my Vizio TV four $100 because of my rewards I got such a good deal on the TV that I was able to buy a Vizio sound bar I have a 55 inch Vizio TV in my living room and it’s so nice I thought I would get one for my bedroom. Thank you Best Buy I appreciate all you do for the community.

I have a pricey 65" LG tv I bought in 2020 with a defective screen. So I called our warranty/Geek Squad not even a week ago to set up an appointment for them come look at our tv and was given their soonest day on Nov 2nd 2023 to see if it was fixable or if would cost more trying to fix it. Brian from Geek Squad reached out to me today and opted for us to have him come today or just wait for our original appt on November 2. I was happy to oblige him today. Brian showed up exactly on the time he gave me today and had the problem solved quickly and communicated everything to me very well. Economically it was too costly to fix so he gave me the number to the Geek Squad warranty dept to call for the full credit I paid for the tv I bought in 2020 and his work order number and said they'd handle it from there. Brian was a SUPER NICE GUY! I then called the Geek Squad/warranty division after he left and the man I spoke to via the number Brian gave me was just as pleasant, funny, and very helpful. I was given the options to order a new tv over the phone with full credit or ask for a full store credit and go to Best Buy myself and pick out a new tv there. I decided to upgrade and I ordered a new tv through my phone call with him plus another 5 year warranty. He supplied me with the same discounts that I got in 2020. So now I have a new bigger LG Tv arriving on November 2nd which was actually the date they were supposed come look at my tv to diagnose it. And I only had to come out of pocket of $42 for everything. I DREAD calling people because they are usually rushful, leave me on hold forever, and very pushy for people to buy something much more expensive and won't take no for an answer so I have to get rude after they asked me for the 50th time and tell them to shut it. None of that happened. I was pleasantly surprised.

Nice to know i have the GEEK SQUAD THIER IF I HAVE ANY PROBLEMS WITH MY TELEVISION. THE PRICE IS WORTH KNOWING ANY PROBLEMS WILL BE TAKEN CARE OF

It’s been great they do everything right, if you need them they are there. Absolutely professional in their service

Purchasing the 2-Year Protection Plan for my new TV was one of the smartest decisions I made. The plan offers solid peace of mind by covering unexpected damages that the manufacturer’s warranty doesn’t, such as accidental drops, spills, or power surges. The registration process was quick and simple, and the customer service team was helpful and responsive when I had questions. While I haven’t had to file a claim yet (thankfully), knowing that I’m covered for repairs or even a replacement if something goes wrong makes me feel much more secure about my investment. The cost of the plan was reasonable compared to the price of the TV, and considering how expensive repairs can be, it feels like a worthwhile safety net. I also like that there are no hidden fees or deductibles if I ever need to use it. Overall, I highly recommend adding the 2-Year Protection Plan to any major electronics purchase — it’s a small price to pay for major peace of mind.

After the waffling about paying $200 or so every year, I will never regret my decision again to purchase TotalTech and Geek Squad Protection! 100% satisfaction with every call, encounter and need regarding anything technical! I highly recommend getting TotalTech and GeekSquad Coverage as it covers so much more than merely items sold only at a Best Buy, but ANYTHING IN YOUR HOUSE THATS TECH TOO-no matter where you bought it. TotalTech with the added expertise and assistance with GeeknSquad has been absolutely invaluable for my entire family, all of our separate and different kinds of busy lives--including elderly parents who are not familiar with todays tech or integration capabilities, staff assisting with and ensuring each customers insividual needs are met for best as well as highest level for ease of use tailored to each person separately, and help with just about anything technical in the home with high quality standards, additional assistance and personalized care and help provided to any age group, all levels of technical expertise, as well as anyone who might come to mind based on some of the struggling with electronics, small or large appliances, etc. due to different disabilities while they attempt to navigate living in a world very much built and tailored to the able bodied majority. A disabled friend received a home consultultation with specific alternatives recommended, budget taken into consideration with all items identified by Geek Squad not even identified or addressed by the medical system with several home and health, daily needs assessments, etc never addressing the biggest life barriers hit by so many every single day. Best buys staff have been extremely compassionate, patient, respectful, engaged, pleasant, helpful and extremely knowledgeable with a wide variety of experts to assist with any technical question, recommendations for possible alterations to lessen the struggles of daily life, increase security, help best integrate needs with items you may already own to decrease barriers to many activities of daily living. Merely knowing I have access go a group of experts to help each exceptionally different family member in order to best meet their individual tech needs knowing their knowledgeable staff will consistently go above and beyond their job duties in order to provide the highest level of service to everyone, everytime, and even request additional expert opinions ans reviews to ensure all is done right the first time is truly a "priceless purchase" to have--even if merely for the added peace of mind for all household tech needs, recommendations or in home help!

Even though the prices were a lot less now, they still replaced my defective TV.

Geek Squad will be there whenever they are called. Great service!

I had a question about the volume controls and they were super helpful. Let me know the things to do and how to do it. Walked me through it all and got it fixed. Great!

I recently purchased an LG C4 TV and paired it with the 5-Year Standard Geek Squad Protection, and I am absolutely thrilled with my decision! This combination is a perfect match for anyone looking to safeguard their high-end television and enjoy a worry-free viewing experience. The LG C4 TV is stunning with its incredible picture quality, vibrant colors, and sleek design. Adding the Geek Squad Protection plan was a no-brainer. It covers accidental damage, hardware failures, and so much more, giving me complete peace of mind. What truly stands out about the Geek Squad Protection is the exceptional customer service. The team is always quick to respond, highly knowledgeable, and genuinely dedicated to ensuring my satisfaction. Whether I need to drop off my TV at a Best Buy store or arrange for in-home service, Geek Squad's efficiency and professionalism shine through. Thanks to Geek Squad, I can enjoy my LG C4 TV without any worries for the next five years. Their support has turned potentially stressful situations into smooth, hassle-free experiences. I wholeheartedly recommend this protection plan to anyone looking to protect their valuable devices and enjoy ultimate peace of mind. Thank you, Geek Squad, for going above and beyond!

People talk crap about protection plans but I used to work for Best Buy, and I'm here to tell you they have saved me SO many times. Its a just in case theory that I go by. What happens if it breaks? Can you afford to replace it out of pocket? Chances are "no". You have saved up to buy this item or you are putting it on a credit card, which means debt. You are spending your hard-earned money for this. Protect it!!!

The best of the best since you forget for a while that the TV fails you since with the extended warranty it is the best

Geek squad protection is great for any product you purchased at Best Buy great way to protect your product and protect your money