Customer Ratings & Reviews

When I purchased a new computer for myself, I also bought one for my mom, who lives 700 miles away. I purchased the geek squad access for our computers, and when my mom has needed some help, I don't have to try to talk her through it over the phone - she can take her computer to her local best buy!

Got the plan and used it on a computer that got damaged by water spill by my kid. They allow you to replace it or get money back.

After purchasing a Samsung 65 inch TV, I wanted it to be professionally calibrated. The calibration tech came to my house and calibrated my TV in about an hour. It looks AMAZING!!! Very professional. Highly recommended.

I have not actually had to use the geek squad, but they have answered many questions for me and were very knowledgeable when I am in the store trying to purchase what I need. I feel I will have reliable and knowledgeable service when I need them

Recently purchased a High End Oled and had an issue, was able to return for replace placement and decided to get pieces of mind with this protection. Also saved a lot on this with Best Buy total tech support.

Love having the option to purchase Geek Squad protection on my purchases. They are knowledgeable and if they can’t fix it they will exchange it or give you a refund.

Always good to CYA get a extended warranty. Need 7 more letters!

Best thing about Bestbuy is the warranty and the customer service top-notch. I would recommend it to anyone.

Geek Squad is exceptional!!! I purchase Geek Squad with all my major purchases. I would say purchase total support it saves almost have on most Geek Squad purchases which totally pays for itself if you require Geek Squad services.

I never usually get protection plans, but it was well worth it when some of my pixels went out. The process of replacing the TV was smooth, and technically was like getting an upgrade since a few years had passed.

My TV screen failed after 1 month. Geek Squad came and just brought a new TV and took the old one back

Making sure I secure my purchases great always been a plus at Best buy and they stand by their warranty

Great job, very trustworthy and communication was excellent

I bought this to install my laptop hard drive. It made it easy they transferred the system from the old one and did all the installations. Something came loose 6 months the after I brought the laptop back in they fixed it with no charge. I'm a welder and a mechanic i do not work on PC anything this coverage was worth every penny

Benefits for the price was excellent. Will buy again.

Happy to buy this product and very satisfied with my product

I recently bought a TV and they can be smart but they can also break so by buying insurance gives me a piece of mind that if it stops working I can get it fixed and my money won’t go straight into the garbage

We bought the tv home and hooked it up our self. Discovered a line going down the screen.

I’m glad about the Best Buy’s Geek squad; 2 -year protection plan, for my new Samsung TV. The comfort of knowing that my 58- inch 4K HDL will be taken care of completely and in capable capable hands of the Geek squad technicians.

Always buy the protection. It’s worth it. I’ve used it a few times, a back light problem on lg tv. Tv hit by surge etc.