Customer Ratings & Reviews

Purchased an LG-24" TV for child's college dorm room. She was able to call the GS to help her set up the TV. She was pleased with the information and instructions provided by the tech and they were able to get the TV set up quickly.

I purchased for a minimal fee a warranty on the TV. I feel confident that Best Buy will stand behind their warranty.

Send a warranty price is perfect. Discovers everything.

For approx. $20, you are fully covered just in case there are problems with the Geek Squad......

So far excellent ! Need a new remote wondering how fast I will get it

Pickup at store was so easy. Squad was assertive and very kind.

Got this for the husband for Father's day. He is a gamer and loves the graphics and clear picture. Can't get him off it now

I always buy a Geek Squad Protection Plan for my more expensive electronics. The two times I've actually needed to use my protection plans, I was taken care of by the Geek Squad employees with no fuss or bother and was completely satisfied. Their service was above and beyond what I expected.

I always buy the protection plan for items that are easily broken like gaming headsets and vacuums. It’s extremely easy to use.

I rarely get protection plans anymore. Best Buy is so wonderful at fulfilling a protection plan they are worth the cost on more expensive purchases. Best Buy has the best customer service of any store I've ever dealt with.

This is a great add on for coverage for any item just in case.

I hope I never have to use it but I am glad I am protected in the event the item breaks. TV's don't last as long as they used to! I strongly recommend a protection plan on an expensive TV!

Geek squad is always coming in clutch and their service is always top notch

I havent had to use the service. I am happy to know I have it if needed.

The Geek Squad installed my television and sound bar and made all needed adjustments.

Happy I purchased the 5 yr warranty. They were great in taking care of me. Thank you.

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.

Best warranty for TV's (covers burn-in). Only downside is that the price of the warranty is based on the TV's purchase price. I was unable to get a price adjustment on the warranty, even after getting a price adjustment on the TV (TV went on sale during my return/exchange period)

I haven’t had any problems with my tv, thankfully. But I’m glad I have this just in case.

We buy everything at Best Buy and always get the protection plan because it is money well invested. Any product I buy I obviously like a lot and want to protect and in the event something happens want to be able to have very capeable hands to repair the product. That is why I trust the Geek Squad.