Customer Ratings & Reviews

Excellent Picture......................................

I like having the insurance protection on my devices to ensure quick, easy repairs or replacement if needed

Have never had to use this but appreciate i purchsed for peace of mind.

Always helpful and send out knowledgable technicians.

When I bought my 50 inch Toshiba approximately 5-6 years ago I purchased the Geek Squad extended warranty. I don't normally purchase these warranty because most times it is just as cheap to buy a new replacement. I forgot about purchasing the warranty. At about 4 years I started noticing wide darker bands of color running from side to side along the top, bottom, and through the middle of the TV. I went to my Best Buy account on line to see how old the TV was and then found out I had the extended warranty. Originally Geek Squad was going to replace the entire panel but, the TV was no longer being produced. I was given a code and told to bring the TV to my local Best Buy and everything would be taken care of. Best Buy refunded me the entire purchase price of the TV including the sales tax. With that I was able to purchase a larger TV and yes I did purchase a Geek Squad extended warranty for the new TV. Unlike most places fortunately I didn't need the original purchase receipt. One of the smartest decisions I have made as far as extended warranties goes.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

I feel my TV purchase is secure with a Geek Squad protection policy, they are local so I don't need to worry about much of a wait time for any service I may need. 5 year protection at a very fair price is well worth my peace of mind.

Haven’t had to use and i hope i never do but glad i have just in case

5-Year Standard Geek Squad Protection Overall rating* Excellent

Greek Squad extended warranty for tvs is worth it. We had a tv go bad after 3.5 three years and received a refund of the price to buy a new one because we purchased the 5-year warranty. The process was easy and quick.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Best Best Buy around I love this store and the employees are nice and friendly

Best Buy did well helping me get a replacement for my Samsung 65" TV. They gave me about $450 for my old TV which really helped me be able to get a high quality new one. The warranty was well worth was it cost me to purchase.

Great add on with purchase when we order our tv for the house

You can't beat a 5 year protection program as good as this!

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

Geek squad is nice to have when it is needed. Havent needed it yet.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

I always put extended warranty on all of my electronical devices.

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.