Customer Ratings & Reviews

This is our second TCL 50" tv and it is the best ever.

I haven't use the geek squad recently but, in the past they never disappointed me and I'm sure they will not let me down if I needed them again.

Travis and co-worker did a great job with install.

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

Warranties warranties warranties are they with it??? I can only go by my most recent personal experience and I have to say ABSOLUTELY. We owned a 2017 LG LED 4K HDR tv. We have been having an issue with it for the past year and a half and we honestly didn’t remember if we bought the 3 or 5 year warranty. After checking with Best Buy we indeed had warranty until 2022. Our TVs HDMI 1 port stopped working, the Ethernet port stopped working and every time we turned the TV back on all of our settings would be reset. Annoying. Also we could see faint vertical banding when the camera would move horizontally. Especially in the sky. Looked like vertical smudges. Geek squad came over and evaluated the TV. At first I couldn’t reproduce the banding issue but all of the other issues pointed to a module they said they would order and when it arrived they would come back and install it and it should fix all the issues. They said they would evaluate the banding when they returned. I found some content that showed the banding when they came back and they didn’t even bother opening the box of the part they ordered. They went ahead and deemed my TVs LCD defective and offered me a replacement. We chose a new Sony 950H as the replacement and we couldn’t be happier. WAAAAAAYYY Better TV than what we had. Being we had a great experience with Best Buy’s warranty. We purchased another 5 year warranty for this replacement. Thanks Best Buy. That was great customer service.

Perfect product I recommend I recommended. I feel very nice

Glad to be able to add these services at a reasonable cost!

Glad I purchased the protection plan at a good deal

I always buy the extended warranty here at Best Buy. Things today have so many options and things they can do, you need to be covered when something goes wrong. I highly recommend!

I have purchased this protection plan for all of my televisions and they have all been worth the money. Just had a Samsung 4K TV panel start going only to find out that they don't make it anymore or cannot replace it. Received full value of the original TV and used it to purchase a new one. Granted, benefited BestBuy with a more expensive purchase, but the coverage made the out of pocket much easier. Could have gotten the same TV, but why? Went to 8K since it was affordable with my money from the extended warranty claim. Bottom line, always purchase this for your high end items and for other things as well (headphones I also have coverage on and my youngest was able to replace when a chip in the headset went bad after 8 months). Customer service during the replacement was stellar, and honestly I don't mind paying for peace of mind. Knowing Best Buy will take care of my item if I have issues takes one less worry off of my mind in these days. Highly recommend.

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

I have read several reviews from people complaining about best buy and best buy products and policies so i decided to add a review. I love best buy and i have been a member for many years and just llke this last buy. Its amazing i bought a 98 inch qled tv and had it delivered and installed on the wall. I got the best service and a breath taking television. Its better than the movie theaters.

Bought a LG G4 oled and theres no way im paying this price wirhout the protection olan! Now my family has peace of mind that if anything happens, best buy will help us out!

Great customer service and easy to create a claim.

I have not had the necessity to use the coverage for any of the devices bought with the Geek Squad Protection.

Always love geek squad help tips and support overall

Geek squad helps for good protection. They help wherever you need

Best Buy’s warranty is great really take care of the customer and give great customer service

Geek squad is great! Would absolutely purchase again.

Got it to bring my 75yr old aunt into the 21 century.