Customer Ratings & Reviews

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

hopefully i never have to use the warranty. Bought it for LG OLED CX 55" TV. My first OLED, B6P 55" had burn in right before 3 years. Amazon's crappy warranty would not do anything about it. LG ended up replacing the panel for free under the 3 year manufacture warranty. the CX model is 4 years newer and has better burn in retention prevention. If it burns in before 5 years, the warranty should cover fixing or replacement of the tv.

Always nice to have extra protection on big purchases

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

I buy extended warranties on every electronics device and appliance I've purchase at Best Buy. Several years ago I bought a desktop gaming computer for my son for Christmas along with the extended warranty. He didn't take very good care of it and his mother helped things along when she dropped it and all the glass broke. In the third year of the three year warranty, I returned the thing for repair. Whatever part was needed was no longer available so Best Buy gave me a complete refund. I couldn't believe it! But I am now a believer in their extended warranty program.

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

Best Buy and Geek Squad have ALWAYS given me the best of care and service when it comes to their Protection Plans. Any time I have every had an issue with an item that was under warranty they quickly took action to fix my issue, whether it was to repair the item back to fully working condition or replacing the item promptly if it could not be fixed. Best Buy has always handled the situation to my fullest satisfaction. That is why I tell anyone who asks, my first choice will always be to get my electronics from Best Buy because of their Protection Plan!!!

This is the second TV I’ve bought at Best Buy in the last 12 years. Both TVs I got the extended warranty the first TV I didn’t have to use it until almost 5 years and they fixed my TV fast and easy. This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal

5 week days to wait first tim then needed parts tell that after 3 days then another 5 days for a tv when the troubles is over for this tv i wont buy nothing from best buy maybe 30 miles away is too much for a store and geek squad leaves a lot to be desired i bougt the same tv thru amazon i should of kept it

This product is very good and I recommend it , it is reliable

I'm so glad best buy offers warranty on their items. I always purchase the extra warranty and dont have any complaints. On my last tv purchase, i had to use the warranty because the tv started to have issues. Long story short the part did not fix the issue and the tv was no longer being sold so i got a partial credit for the tv. Something is better than nothing and this was after the 12 months but still within the 2 year warranty.

I ALWAYS buy warranties for my purchases. When my T.V. , I bought at BEST BUY , suddenly broke down , I called them, and an Agent from the GEEK SQUAD came to my home, diagnosed the problem AND told me I was TOTALLY covered!! He helped me understand the warranty and I was able to get a NEW T.V. to replace the defective one. Then of course I got another 5 year standard GEEK SQUAD Waranty!! I'd give 10 Stars if I could!! The agent was Polite Professional and Knowledgeable!! I highly recommend getting Warranties and using the GEEK SQUAD!! Thank You BEST BUY and The GEEK SQUAD!!

So glad I subscribed to this service, very helpful

Install can be a stressful experience but you are in good hands with a geek squad install!!! Courteous and knowledgeable describes the process. Definitely dependable and efficient!

This is one of the best investments I've ever made! I ended up using the Geek Squad for ALL of my electrical items purchased at Best Buy or not! The protection is soooo applicable to so many scenarios of needs by a common user of laptops, cell phones, copiers and tablets! The services (in person or on the phone), the automatic extended warranties and free deliveries have more than paid for my service protection twice over! Each "geek" has been stellar in their knowledge and friendly in their service!

I had an issue with the screen on a 65" OLED LG television. The television was inspected by a technician and was replaced at no charge. I am a very satisfied customer.

Absolutely worth it, and comes with alot of nice perks. For example, if you are buying a television 55 inches or larger, a Geek Squad member will be able to visit your house to process the warrant claim. That's huge, because carrying around large used televisions, in which you probably won't have the box, can be a big hassle. Very comprehensive coverage, especially for OLED televisions.

Cheap yet reliable very easy for a customer to want to buy.