Customer Ratings & Reviews

How do use it once for a completely different product and they took care of everything without hassle!

Great price for the warranty on my son 43 inch Samsung tv. I would definitely recommend get one for your children items.

The fact that the Geek Squad plan covers so much for so long and the cost is so little for what its worth, it would be crazy not to purchase this deal! 5 years > 2 years the payment comparison will tell you all you need to know!

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

he did really good mounting my tv and taking the old one down

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

The all around service i received was great! Best buy is not just a leader in electronics, but they lead in customer service as well.

The Geek Squad was excellent, but the TV is the problem. At present, the problem has not been resolved. The Hisense H5500G 43" Android LED Smart Tv demonstrates poor picture quality. The picture is often slightly blurred or temporarily cleared. This product is not acceptable. However, it is this Tv not all of them. Apparently, there is a defect.

I have it use them but I hope they have a great customer service.

I’ve yet to use the service but worth the value! Always get extra protection.

Geek squad comes through again. This is the 2nd time that this warranty has replaced a very expensive TV with another very expensive TV. Very much worth the cost of the warranty. Sony warranty would not have covered the burn in issue on my former OLED. Geek squad replaced with no questions asked.

Service's great staff was very helpful and informative.

WE discovered after unboxing the 75 inch television, that there was an internal flaw....the screen did not show! When I called, the gentleman said a replacement television would be sent out and the flawed one would be picked up....and it was within 3 days!!!

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

Great protection plan specially for TVs as it covers everything

Great and i love to order for more and sinceipouiyutyrtdfyguhjk;lkljkhjghf

The geek squad has helped me several times with my purchases. They are great and well knowledged on several things.also the coverage of my purchases is worth the extra money.

People are very helpful very beautiful customer service

Havent used it yet but im sure its great by the sounds of it

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.