Customer Ratings & Reviews

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

I bought tv mount and set it up on the wall by my self. Geek squad thank you.

I will recommend this brand, because is a good material

The best thing the Best Buy includes is the guaranteed of the products.

I purchased this along with a 50 inch LG 4K TV. We got the TV as a replacement for one that ceased to work. Fortunately, we had purchased the Geek Squad Protection plan on our previous TV as well. Best Buy took care of everything, they shipped our old TV to their repair shop and once they determined it was not repairable, they gave me the replacement value of the TV covered under the plan. It was a no brainer to purchase this plan on the new TV. Highly recommended!

They were friendly and helpful but getting the appointment was more difficult than it needed to be

Love knowing that I have protection for years to come. Thank you Best Buy for making this so easy on me!

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

I javent had to use this warranty as of yet,but i have never had any problems in past.

Absolutely a must-have. The Geek Squad service has always done right by us; be it taking our soundbar to their facility to be repaired or replacing our TV when things started not working. Please do yourself a favor and ensure your long-term purchases have backup beyond that warranty you'll never be able to navigate like Geek Squad!

They had to come several times to fix the problem with a controller and could have done a better job with education on use of item but overall they performed well on fixing my problem. THe third visit technician was very knowledgeable and permanently fixed the difficulty with the remote controller and there was no extra charge for the last two visit. If you use them don’t be afraid to call them back if not working perfect.

The agents were knowledgeable and helped me get the tv I wanted even though it was out of stock. The agents ordered it for me and it took less then 3 days.

Once again always get it. if you can afford something from best buy then dont cheap out on protection for those products. VERY IMPORTANT

Was recommended 5 year or 1 year warranty i chose 5

Equipment or Appliance extended is my warm blanket of security. Anything goes wrong...Best Buy will make it right. Geek Squad always helpful...being an older person it's nice that while I don't know much the individual(s) behind the GEEK desk have always been patient. Warm blanket & Kindness...doesn't get much better than that! :)

My brother helped me hook up the tv and I'm enjoying it

Floor staff uplsold me to the 5 year protection plan. Hopefully i dont regret it

The service is great without worrying about breaking in the future

Fortunately i haven't had to use it on my latest purchase but i have needed it on other purchases and was completely satisfied with the way it was handled and the results It's a Must have for electronic purchases for me

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.