Customer Ratings & Reviews

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.

Anytime I purchase anything over $500 I always purchase the extra protection plan. This way I know if something happens to my tv in that 5 year duration. Everything is covered as far as replacement parts, labor etc....

I always get my Best Buy items covered with Geek Squad. However, the turn around to have something repaired needs be improved upon. I have an 82 QLED, that failed on my on the 11th month of the manufacturer warranty. So I'm at the mercy of Samsung throwing parts at it and Geek Squad scheduling appointments until the issue is resolved. By the time the techs come back out to my house it will be two months of waiting.

I always a good idea to get this protection. Just take the product backband they replace it with no questions asked.

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

Avoid the hassle and expense of buyi g a new tv. I had two tv fail after 3 years. Both were covered by the 5 year extended warranty and either fixed or replaced without any hassle. I bought a plasma tv 14 years ago and still works without issue. These LEDs are less reliable

Very professional and very attentive in and out very quickly

Worth it! Comes in handy when you least expect it, got a new TV last time I used it. TV stopped working after I moved to a different home. Geek Sqaud guys stopped by and replaced my TV with a new upgraded Samsung.

Geek squad is the best! They are easy to work with and always fix us up!

Geek squad is the best! They are easy to work with and always fix us up!

just purchased the warranty but 5 years it’s the worth of money

Great price. Really good value for the money. Good deal.

Bought the warranty with our last TV and it died. So glad we did. No questions asked, repair or replace and you get to keep on trucking. Happy to buy the same protection on our new TV!

Geek squad service has been great so far. They helped me out in store when I had questions.

I haven't had to use this yet, thankfully. Bought this coverage with a brand new LG OLED TV. Seemed like a practical buy given the price of the tv.

They were easy to talk to about my first purchase and its problem

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.

Due to scheduling/personnel shortages/general societal chaos etc it took a full week before anyone could get out to help us. I do not blame GS in any way. Once Steve arrived everything was taken care of in minutes. The entire process was explained and all will be well in just a few hours.

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.