Customer Ratings & Reviews

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

Everyone should get the 2 year geek squad protection for any television that they purchase from Best Buy, because you got that extra protection if something goes terrible wrong like the television screen goes totally blurry or if the television screen stops working all together! Just having that extra protection is definetly worth the extra money, so that you are protected, and don't have to throw away your television into the trash can! Everyone should be protected! God bless you all out there! :)

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

Amazing and good service, I really like their knowledge

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

I've used several geek squad contracts to service my products. I haven't had any issues and the service level and response times have been great. The technical support and competency level is very good.

The agents were great! Great customer service, answered all my questions!

They did a great job mounting our tv , straight and level

Good nice service trust Best Buy for couple of years

Such a great deal! Five years of protection for our new 50" Insignia 4K TV with Amazon Fire HD built-in. We got a very decent price. When you pay $300 for a 50" 4K TV with a streamer and a whopping five year warranty, it is a deal! So using my own personal experience, if a TV lasts five years or more, it's paid for it's self. This warranty is a good deal to cover my cheap TV deal!

Have used it in the past and very happy with the service.

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

Just had ro drop off no setup.the delivery people was very helpful wirh service.

I am a very happy customer with Best Buy. Geek Squad these guys are great in putting my TV together and informing me on how to use it A GREAT BUNCH OF GUYS

I add the GSP or GSPR plans to just about every item I buy that offers them. At worst it is like a cheap insurance plan for my new item that I don't wind up using because the item held up great. At best they are there should something go wrong and I don't have to pay the full cost of a repair or replacement out of pocket.

I always get a geek squad protection plan. Last time the back panel of LG went out and all images had such a strong blue hue. They came and looked at it then gave me a credit to get a new tv.

Have used this service several times for my computers and have had great success in resolving my issues that I have had with them. Using the remote service was great as I did not have to take my lab top in and wait for days before getting it back as the problem was able to be resolved remotely. Service is well worth the cost if you only use it a couple times.

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

Great tv for the price i paid for it. Super clear picture and they took great care of me at the store after rhe first tv showed up at my house with a shattered display. Best buy ahs always been great to me.