Customer Ratings & Reviews

Television has an awesome picture and the functionality of the Roku platform is seamless. The image is crystal clear and the sound works great.

Haven’t had to use it yet, but we love geek squad!

Depending on the cost, the extended warranties can be a life-saver. You have to weight the cost of the plan verses the cost of the product and the likelihood of failure...I almost always buy them.

I purchased a samsung 4k TV back in August of 2016 and out of nowhere it went out in January in 2021. Luckily I had a 5 year product replacement plan on the TV. I was able to have the TV replaced and was given a full refund by best buy.

Had no real issues with the TV except for a very occasional mute effect. I would need to turn it off and on again. I had bought a warranty for it and BB came through

I realize that this review is for a protection plan. But here you go. In the past when I've had to use my protection plan, I was always happy that I had it. Other companies offer protection plans but there is always the "fine print". Not here . Best Buy is Awesome with customer service and honoring this plan. Hassle-free. Buy it... just in case. you never know when you might need it.

Always get the protection plan. It’s worth it because you never know with how stuff is built these days

I always get the Geek Squad protection on major purchases recently used it on an oven that we got 4 years ago and they tried to fix it but ultimately replaced it.

Purchased this service agreement with the purchase of our new 85" TV and mount.

Im really glad that geek squad is available. Now i know that if and when it is having trouble i will have coverage for it and the geek squad will help out!!

The gave me a refund for the prior tv that stopped working. Got a better one. Communication could have been better, the tracking and phone service was not the best. Had to go to the store

Vivian great tech. 100%. She had everything hooked up in no time. And explained how to use my remote.

Good waranty and help with your device. They help in the future to

The geek squad is an exceptionally good value. I was impressed by the professionalism and quality of their work. I only use them to service my computers because they always do a better job than in-house personnel. I've had trouble loading software due to a glitch in the software itself.

I love Best Buy. I love their warranties. Their warranties are second I will always buy my new TV from this

Haven't had to use their services yet but will with the computer I just bought

While I technically hope I never have to use it, peace of mind is better than none at all! Made sure to get GSP on my TV Set in case anything happens after Manufacturer Warranty expires and I'm glad I did. Sometimes it may seem cost prohibitive, but better to be safe than sorry!

Great service and would recommend for anyone and everyone

NA did not use Geek Squad this time around. Sorry.

Get the 5 Year warranty because Best buy back's it up 100 percent any problems get a new one or a different one for the same price.....