Customer Ratings & Reviews

I don’t often by service or insurance but once in a while with specific products and needs, it’s a good idea and can be worth the money.

Gotta have for important purchase. I don't have to worry about my expensive purchase for the next 5 years.

Worth every penny. Had something break, called the number, had a replacement within days. This is how service is done. It's worth it.

I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

The agents did a great job mounting the tv and informing me too how to hook up my sound bar quick fast and easy

My TV is so awesome! I love the apps, the picture, the sound quality an I got a great price for the size (65')

I’m glad about the Best Buy’s Geek squad; 2 -year protection plan, for my new Samsung TV. The comfort of knowing that my 58- inch 4K HDL will be taken care of completely and in capable capable hands of the Geek squad technicians.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

After purchasing a Samsung 65 inch TV, I wanted it to be professionally calibrated. The calibration tech came to my house and calibrated my TV in about an hour. It looks AMAZING!!! Very professional. Highly recommended.

Most people won't go for a 5 year extended warranty, but for $149. on a $700.purchase TV that would last under 10 years I figure it's worth the price. My last TV was less then 7 years old when it went. Who knows if the new ones will last that long.

Purchased to go along with a 50 inch Insignia TV. Thankfully have not needed to use but it's nice knowing it's there.

Bought with our tv haven’t used the service yet. But, sounds like they would fix or replace your item

I brought it home easy out of the box and all that was to assemble was the feet on the TV

My wife and I purchased this tv with 5 year geek squad protection. The protection gives me peace of mind on a large purchase and to me it is definitely worth it whether I need their services or not.

I will not purchase any other protection plan other than this. With geek squad I can enjoy my purchases.

So worth the money! Got a new TV comparable when the picture went dead on a model purchased two years ago. A. It difficult to cash in on during COVID and geek squad staff working remotely but in the end came away with a brand new TV!

I have many times bought Service Protection. Used it once on a Printer and was provided with compension toward an upgraded printer with no problem. Took this service protection out on our new Samsung 55" 8000 Series. Hope to never have to use it, but feel comfort knowing we are covered for five years.

This product is protected my tv for years I am very satisfied with it

Great, in and out with no issue when I made my purchase, people were polite and nice enough to help.