Customer Ratings & Reviews

I'm always impressed with the knowledge and recommendations from the Geeks!

Perfect size .... perfect sound...... picture is very nice and clear

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

good item , but after years now i can not use wifi and have to replaces it.

I always but a warranty for the purchases that require one..

Purchased an open box in excellent condition in original packaging

I get the 5 year on all TVs and applianaces its worth every dollar and they have replaced 2 TV's now. A 70 inch LG TV in our living room they came to the house and fixed and did a great job.

Great warranty and added protection for an appliance or electronic.

The TV i bought is a gift for my sister in law. She moved in to a new apartment and she loves her new tv.

Best and affordable one. Cheaper than the one offered by TCL

Always purchase the extended warranty with any new TV

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

Great to have protection against any accidents! Highly recommend!!

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

Got it to be better safe then sorry. The cost was not bad.

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Hope I never need it but peace of mind if I do!!!!

The Geek Squad did an excellent job installing my 7O inch TV.

Haven’t had any problems as of yet. But definitely recommend the service