Customer Ratings & Reviews

Purchased for a client to add protection at the time as I was unaware of the model. I was just a little more piece of mind at the time of purchase. Well, almost 2 years later, the client returns from a long trip to discover the center of the screen was darkened. Forgetting I had the coverage until i looked up the info to find a similar size (vesa mount was an issue), and discovered i had purchased the protection. A few calls later, it was determined that repair wasn't feasible and replacement for a current model of similar price and size would be initiated. The process went smoothly, they delivered the new set and even took down the mounted set, which was another surprise because I was under the impression i was going to have to do that, but they beat me to it. Overall, very happy I added it to the purchase, the client is very happy as well as they were thinking they were going to have to buy another. Smiles all around!

Very knowledgeable helpful people who are apart of this services.

Great customer service and easy to create a claim.

Geek squad is great! Would absolutely purchase again.

Got it to bring my 75yr old aunt into the 21 century.

Worth every penny, it always comes in clutch when needed

Reviewing a product protection plan. I hope I don’t have to use it

So far so good!!! Haven't had to use it yet, but for the price, is great peace of mind!!!

After having a large tv fail in less than 2 years and having purchased such a program prior to this purchase I would not buy a tv without an extended warranty! And this time added a power surge addition!!

Good help great service and very helpful , what more can you ask for,thanks.

I always purchase the extra protection for my electronics. I’ve used it in the past and it paid off well!

I would recommend a Geek squad protection plan for most any product that cannot be easily replaced for over $150 dollars, be it electronics or appliance's. Best Buy's protection plan in my opinion has been one of the best around. We have had several products that have failed and Best Buy, as long as it was covered, has stuck to their promise, if they could fix it, they did. if not, they either replaced it with a brand new product or they gave us the money back for the product and allowed us to purchase a brand new product because they no longer carried that product. It was really a no hassle thing and I could not be happier to recommend it anyone. I am sure there are some stipulations that we have not ran into, but we have had no problems at all in the 5 products we have had issues with in the 12 years or more we have purchased Best Buy protection plans.

They did an excellent job in the installation process and helped us understand everything!

Had to return a 32" that was under warranty. Fast and quick service.

Best Buy has the best protection plans for the cost

So glad I paid for this. Our TV stopped turning on after about a year and half of use. Since I got this service they are coming to make sure that it can’t be fixed and if it can’t it’s getting replaced for free! Can’t beat that!

Haven't had to use it yet, however I have never had an issue with using warrany services with Bedt Buy!!

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!

Good to know help is there when needed. Havent had to use it yet tho.

Never had to use it with my TV,I did use it to replace some Skullcandy headphones, though,it was useful.