Customer Ratings & Reviews

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!

Answer all concern questions I was concerned of how I was gonna get the TV up and they informed me that they do that and it didn’t cost that much. I also gave when it came and did it thanks geek squad.

Good for all the things that might happen, replace or repair

Always easy to exchange broken mouse. .

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

Best Buy offers Geek Squad protection and service agreements on all their TV's, computers, appliances, etc. The service agreement packages are all fairly reasonable, and since most manufacturers only guarantee their products for one year, extending the warranty through Geek Squad is a great value. Over the past ten years, I have purchased multiple TV's and computers through Best Buy. I have also purchased service agreements for all those purchases. On several occasions, my TV or computer has needed a repair at apprx the 5 year mark (from date of purchase). Geek Squad diagnosed the issue and determined that the product needed to be replaced. Since I had an extended warranty, Best Buy delivered a brand new product. No hassels, just good service.

Worth it especially since appliances are but built to last anymore

Have not had the need to use this as yet but will definitely take advantage of this service if necessary.

I am very satisfied with the LG TV that has good sound a fairly good picture and I’m very satisfied that everything is working out. OK that’s all I can say about it right now.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

It is reallt great and i love it. Would suggest again

we took care of mounting it. We had our living room remodeled and they put it up for us

We always purchase a protection plan for high ticket items and this was one of our best decisions! We had purchased a Samsung - 75" Class (74.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV in 2015. This summer (2020) I noticed certain anomalies that I felt should be checked out by the Geek Squad. They came to the house in a timely manner to examine the TV and it was determined that the TV had a problem that could not be fixed due to it's age. The Protection plan generously rebated an extremely fair amount of value back to us that enabled us to upgrade to an OLED. Purchase of the plan was worth every penny we paid at the time!

Did a awesome job setting me up, and very polite and knowledgeable

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

The warrant is a great to have you know you are well protected

Hope I never have to use it, but this is a great and affordable option for accident protection.

So currently I am creating a claim my tv is broken not sure what happened to the tv I just bought a month and half ago I kept calling and I was hung up on twice also when I finally spoke to someone he told me I broke my tv and I was not covered I clearly said I’m not sure what happened I spent 1500 why would I break my tv I need someone to come see what’s wrong I asked to speak to someone’s else and he told me I couldn’t because nobody was there I really don’t know what the outcome will be but I will keep you guys posted I have the 5 year warranty that I spent over 100$ for smh like even if it’s a screen repair I don’t see an physical damage to the tv screen is not busted or anything just lines so I’m not sure smh worst experience ever and this will be the last they get me with something so worthless

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

This is an amazing TV! I can't think of any downsides. Perfect blacks and great color!