Customer Ratings & Reviews

Four years into the plan our 65" TV was having issues. The part was going to cost more than replacing the tv so we were given the option of a replacement or store credit for the amount we paid four years ago. We also had the option of buying a new protection plan for the new tv. Geek Squad phone support was very easy to work with getting this set up. We'd definitely recommend this!

This tv is wonderful is cuality pictures and everything you need is in the screen you no need boxes or pay dish or direct tv. The sound is very good.

For the price worth it. Protects against basically anything i think

Worked when I had a repair on my television. Glad to have this access.

This is a great service to have with your cellphone.

Got the extended warranty on my new TCL. Well worth the money in my opinion as I am not familiar with the brand coming from an LG.

The service was great, helpful and very informative.

I haven't had to use it yet but it's good to have on standby just in case.

This saved me money in the end and unlike a lot of insurance it was used at point of purchase which made the transaction simple.

We probably won’t ever need it but it’s good to have just in case

So far so good . No complaints yet. Great service n excellent explanations of the issue n solutions

the process was straight forward, my only complaint was that it was required by bestbuy to have ppl come out to my house to retrieve my broken tv and deliver the new one. I was more than happy to take it back to the store myself and swap it same day, but bc of bestbuy policy, I had to go 2 days without a tv.

The TV was good until it wasn’t. Everything was great and the clarity was amazing until right around the time the geek squad protection plan expired. A little over two years the clarity is horrible and liked shows here and there thought out the sceeen. What looks like white lines are not apart of the show as this is how is shows up

Best extended warranties in the market, response is awesome and cover all types of issues

Very professional and very attentive in and out very quickly

You did a great job on installing my refrigerator I would have them do it again

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

I keep my Geek Squad Protection plan as an on going safety net for all of my electronic gear. At age 80, I have no interest in doing this kind of stuff on my own. It is really great to know that these guys are on the ball and know what they are doing, I have had to use the "plan" at least four times a year, and have been consistently by the thoughtful staff who have either over the phone, on line, or in the store have walked me through some technical problem AND solved the problem and gotten me back to work. As a "senior", I really appreciate the skill and courtesy of their staff.

I love being protected for 5 years! Big purchases that may be expensive to repair or replace through no fault of mine is covered so I’m happy!

Love it for TV , never had any issues though but great peace of mind