Customer Ratings & Reviews

Best coverage ever, hassle-free. If they can't fix it they will replace it.

The agents did an outstanding job replacing the television under warranty with our replacement. They delivered it, set it up and explained its features and operation. Glad we had the warranty.

It was definitely worth the price and convenience. They arrived punctually and called when they were on the way. They installed the TV and mount quickly and neatly. Very polite and explained everything before leaving.

Excellent Service. Definitely It worths the value of the product to cover accidents.

My TV got burn in around 3 years in, and after 4 years, started flickering. I returned it to best buy and got a replacement TV with equivalent specifications and value.

Always better safe to get items that are delivered. Never know how much jouncing around it did in it's travels.

Love the return process with this company. When need to return is fast and easy.

We've had the television for a bit over 1 month and so far are extremely happy with it. The picture is beautiful. It communicates well with our computer so we can use EyeTV to create a mirror image. The only thing that could be a problem is that there are no controls on the TV so you do not want to lose the remote or run out of batteries.

The techs were great in installing all of our purchases and in explaining how they worked. We have them for 5 years so check later and we will let you know over the long haul. I can’t imagine anything but excellent service based on what we have seen so far.

I got this protection plan for my tv and glad I am covered for 5 yesrs. Geek squad alway make things easier without all the hassle.

I had problems with 2 items i bought and both times was excellent

I have used the Geek Squad to install my new dish washer and work on our computers numerous time. the services are always, fast and efficient, and I will always use them to make things work in my household.

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

My Geek Squad protection plans, of which I have several is a prime reason why I purchase all of my major and minor appliances from Best Buy. Whenever something goes wrong, which is not often, Geek Squad is there to take care of it. Outstanding!!!!!!!!!!!!!!!!!!!!!!

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

I honestly don't know how good their service is. I have heard good things, though. I bought extended protection in case something goes wrong with my TV, so hooefully it is good. I honestly hope i dont have to use it, lol.

Our experience at Best Buy was great per usual. Thanks Best Buy!

I like the idea of in-home service. It would be a pain to dismount from wall to bring it in for service.

I haven’t had to use it yet but it gives me piece of mind just in case something happens to my television set after the manufacturer warranty expires. The nice thing about Best Buy protection plans is that Best Buy will come to your house to fix.

The Geek Squad arrived and set up our TV and paired all of the devices. They pointed out that our electric outlet wasn't a surge protected device, so they offered a 6 outlet 2 USB low profile home theater to protect our entertainment system. Thanks guys!!