Customer Ratings & Reviews

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

Very good, brand very good quality, all very good,

I have had excellent experience with geek squad protection plan

I’ve had to use this once already! I’m so glad I purchased it. Just be prepared to wait all day to have your product serviced, if possible take off.

Knowbody not any store I know can beat best buys no hassle geek club or warranty. Every single time I had to bring a product back never had a problem. Computer problem they take care of it or replace it. Best Buy is the best when comes to warranty and geek squad

I had a two year old Samsung 55” TV. I purchased an extra year’s warranty. Two months after my warranty expired, HALF of my screen went black. I replaced it with a new 55” Samsung, but purchased a 5 year warranty. Hopefully this TV will make it past 2 years.

They are very respectful and responsive and get the work done

If you're looking for piece of mind. Go ahead and add this. Especially if you're getting an OLED that has the potential for burn ins.

Always get the protection plan because you never know when you might need to replace whatever you bought

Bought with our tv haven’t used the service yet. But, sounds like they would fix or replace your item

Great people that honor there warranty, anytime anythings messed up they've fixed it no problems.

Dad loves it! Easy ordering, fast shipping amazing experience

For peace of mind, about $30.00 a month for 5 years was worth it. Protecting your investment is important.

Bought this on my old set and it more than paid for the cost. It got me a new TV! Several years ago I bought a router & didn’t buy the extended warranty and it died! I had to call the manufacturer and had to wait months for a new one! Don’t learn the hard way!

Great, in and out with no issue when I made my purchase, people were polite and nice enough to help.

Got as added protection. Hope I won’t have to use it. If so, hope it was worth it. Wish the manufacturer’s warranty was longer than the seemingly standard one year.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

Very helpful in store describing the differences in the tv’s

I believe in warranties. If your TV breaks, bestbuy geek squad will give you back what you payed for or you get to put it towards a new TV.