Customer Ratings & Reviews

Thorough, knowledgeable and just good guys. Highly recommend this service. Worth every penny.

Great customer service and easy to create a claim.

Hopefully i dont have any issues nice to have the sqad to back me up

WOW, This was a great buy for the price for this tv,and with the help that we received we picked the perfect tv for the room we put it in. There are no complaints on,color or picture. Sound was fine but with the great service we got the best sound bar witch i will leave a review on it as well.

Always get the protection if ur TV is over $1000. I bought the 5 year warranty on my old Sony tv. It broke 4 years 7 months in the warranty and they offered to give the same model for the new year or $870 towards new tv. It was definitely worth the money. BTW I paid $1000 for the old tv.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

Geek Squad is easy to work with, and their support is always helpful and professional. Great investment for protecting electronics long-term.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

This protection plan is priceless to me because it allows me to enjoy my television. I don’t have to worry about if it will die on me like my Samsung did after 4 yrs. I will never buy Samsung again because their quality control on screens and laptops has gone way down. They are in such a rush to bring products to the market, they aren’t testing them properly. This plan will probably never get any use because my Hisense Tv seems to be working as should, but ya never really know. And that’s the great part of it because if it does act up - I’m covered for full five years.

Whenever I buy a tv I always make sure I get the 5 yr warranty. It always comes in handy

Purchased 5 year warranty for an open box TCL TV R646. They were professional and helpful when advising on the 5 year warranty. I have no issues with tv so far but good to know I have that extra warranty/coverage in case anything happens.

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

Best Buy has the best protection plans for the cost

Jayden help me with a problem with an iPhone 14 and he was very nice super helpful explaining everything we needed and gave us all the options regarding the device. I ended up sending the phone back to apple and I got it the very next day and Jayden called me right away to let me know it was there. Definitely best service there!

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I opted for an extra two years of protection and I've read great reviews from other customers that used these guys. Definitely add protection to any electric device, it will give you peace of mind just in case something went wrong.

The Geek Squad service was great, quick and efficient. I will definitely be buying the protection plan again!

I had a 4.75 year old TV that died, it was not repairable but had a5 year service plan... Contacted BB Geek Squad, once determined status they put me in touch with a different team, in about 15 minutes they settled for the total cost of the broken TV (less service plan cost). I used that money too heavily discount the replacement TV. Very happy with the whole experience.

They are genuinely good people but they couldnt help with what i needed.