Customer Ratings & Reviews

Didn't not use this service! Do have the Geek squad warranty

Great technical advise always . You can always count on them

After doing research on televisions we purchased a LG 55 inch. Brought it back the next day, no hassle return too, because it was just too big for our small living room and the sound was not great either. We exchanged it for a 48 inch Sony Bravia TV. That was the best move we could have made. The picture is crisp, the sound is incredible from the built in speakers, much better than the LG, and it is a SMART TV also. Price was right too. I have to say also that the salesman who helped us was tremendous. Very knowledgeable and courteous. It's nice when you can get answers to questions you don't know to ask. We have never been fans of Best Buy, but I believe this whole experience turned us around. They really know their stuff. Thank You.....

Great tv appreciate Best Buy for amazing deal and service with awesome support

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

The Squad installed my GE washer and dryer. It wasn’t easy. The configuration we had in mind was ok and would have worked but suggestions from the installation crew changed my mind. My wife was incredibly pleased with the change! They earned me some wife points. Lol. Now I am having them return and install pedestals under each!

The guys that came out did a great job and we’re super friendly

[Employee of bestbuy] The tv is incredibly clear and worked easily right out of the box.

Great tv for the price great job guys keep up your great job

We are really glad we invested in the coverage. Our LG tv developed an issue with the screen turning purple across the entire screen shortly after its warranty expired. When we looked online, it was very apparent that LG knew about this issue, and was not standing behind their products. Fortunately we had purchased the warranty so most of the cost of a replacement was covered. Was some confusion that 3 people in the store and management chain told us the entire purchase price would be applied when we purchased a more expensive replacement, but then the manager who rung the 2 tvs we were buying all the sudden the deal changed and we didn't get full credit. A little fishy, but we were still glad we had the warranty.

I enjoy having the peace of mind, knowing that if something happens to my product geek squad covers it

While we haven't taken advantage of this yet, we decided to get it for our new Roku 43" 4K television because it was affordable and two years, which is a good amount of time, and often within the timeframe that if something is going to go on the fritz, it will. Well worth taking the worry out of the purchase!

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

I am happy that I purchased an insurance plan for my new TV. The price offers peace of mind, in the event my TV encounters an issue and needs to be replaced.

Peace of Mind costs. My current TV had a power surge that fried the TV. My warranty had expired ( 6 year old TV). Having the warranty gives me peace of mind that within the next 3 years I have coverage for any replacement issues.

Not sure when I used this but they always do a good job

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

They mounted my TV with no problem. They took out all the packaging materials and TV box and hauled it off. They answered and showed me how to use the TV. Highly recommend them!

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.