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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30325 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 30,325 reviews
  • Rated 3 out of 5 stars

    Not sure it's worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Honored my warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this warranty with my son's 43 inch Insignia tv. His tv went out within a year of purchase, and after I contacted customer service to let them know they did honor my warranty but let me know since I was getting a new item I would have to repurchase the warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace Of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Replaced tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to replace my tv that went Black Death screen and the process was easy to do, even bought a 2 year warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs are fantastic I have it on everything I buy from Best Buy; The Geek Squad never lets me down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my Washer and Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians are the best. they are very courteous, informative, and professional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used the 5 yr warranty and I hope I don't have to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    don't leave store with out it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best in store warranty! if you have an issue during its time, you get store credit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 5 year warrant thank God I did. The tv went bad in the fourth year and I was able to get the money back I paid for the tv and got a brand new tv. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and great value! Would highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just might need Warr. help during 2nd year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy a little extra warr. Have found geek help to be great, even if just for questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far not much to say. But It worked very well in the past, so I decided to buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added Protection just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really can’t give a review of service since I haven’t needed to use it. But I like knowing if something does go wrong with product purchased I have coverage at a reasonable cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last TV started having problems/ So the 5 year warranty came in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick setup and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and downloaded all apps for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    don’t lose your mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really glad we got the protection. It’s so worth it for a piece of mine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable On time Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This comes in handy when your trusty electronics decide to break down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv with great clarity, easily accessible and can navigate great

    I would recommend this to a friend