Customer Ratings & Reviews

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Just purchased this service but it gives me comfort if something should happen and i have the Geek Squad.

I like the geek squad plans we have the five year plan for our TV. The agent who sold our TV stated it will cover any issues we have for our tv. And if the TV still has issues they will replace it with the same TV comparable to what you originally paid for it. It’s a good plan and you pay it along with buying your product one time.

Every time I buy a big item I buy it with the 5-year protection plan I haven't regretted it yet Best buy has honor the deal and I protected my family

everything was excellent, the employees so profesional

I use this mostly for online and telephone support. When I do, the agents are always knowledgeable, helpful, friendly and stay with it until the issue is figured out and fixed. Good value. Not cheap. But compared to the cost and hassle of trying to fix stuff yourself and/or take it to someone to fix it and/or hire someone to come in, this is a very good value.

Really amazed about how the service was handled, just call and they gave me the appointment date for the technician and once he knows my tv problem I receive and email in my case to exchange my tv, thank

The extra protection through geek swap squad was reasonable for the time covered.

They are always on time and they do really good job with repairs

The colors are unbelievable. It has built in surround sound. There are more channels and apps to count. I am very happy with this purchase.

Have had to use this protection twice and both times was a pleasant experience, I believe it is better to have the protection and not need it than to need it and not have it, honestly I can recommend getting the extended warranty, without hesitation

Look no further, for the price you won't get a better picture than this. Almost OLED quaility, but way brighter, so perfect for a Living room with lot of natural light. Save $1000 and get this unit a try.

Haven’t had too ever use my Geek squad for repairs…however a great value and I feel extremely good knowing they are available for repair or too answer concerns

The entire team from the salesman that helped us pick out our television to the other young ladies with lots of great information of the products sold in the store and our cashiers. Each person was polite and helpful! Due to great service we have returned and purchased a laptop from Best Buy1

Always good to add a protective plan just in case accidents happen

good service. easy to use. no complains. i used to my Tv

THE OPINION OF THIS IS WHAT I HAVE TOLD YOU BEFORE IT S A VERY NICE SREVICE.

Very helpful. They make it effortless when there is something wrong

They came and inspected my broken Hisense TV and was able to replace it. For 100, it is pretty worth for 5 years coverage. I wish the warranty would extend and cover the replacement TV but I have to buy a new 5 year plan. Would be 5/5 if the new TV continued the the previous warranty plan.

I used for my Sony Bravia, when I reached to Greek Squad team then helped me with correct directions and get it replaced as tv got water drops and lines on screen..