Customer Ratings & Reviews

I bought a television over 4 years ago, Had to take it back because it was malfunctioning. Customers, anytime your purchase an electronic item from BestBuy, always, always, always purchase the extended warranty with the Geek Squad! Indeed it the best investment ever. They truly stand by their word! They refunded my money since they weren’t able to fix the television and I bought a brand new updated one with better features!

I javent had to use this warranty as of yet,but i have never had any problems in past.

I bought my LG CX TV from Best Buy solely because they offer this protection plan. They are the only warranty/protection plan out there that I know of that covers screen burn in. I have always wanted to get an OLED TV but was always afraid of burn in. With this protection plan, I was able to safely take the leap and boy am I happy I did so. If you're in the market for an OLED TV, don't even think about it, get this protection.

I bought my LG CX TV from Best Buy solely because they offer this protection plan. They are the only warranty/protection plan out there that I know of that covers screen burn in. I have always wanted to get an OLED TV but was always afraid of burn in. With this protection plan, I was able to safely take the leap and boy am I happy I did so. If you're in the market for an OLED TV, don't even think about it, get this protection.

Need this protection on all your devices. Great Geek squad protection to have.

Sounds like I'm an add but after I started getting these warranties I realized how amazing they really were. If something doesn't charge right they fix it/trade it in for a newer item, if you drop it they fix it/get you a new and or better one, even if you plug it into the wrong power brick and fry the device like I did to my old 3ds they'll let you trade it in for the new 3ds. No matter if it's a 50$ alexa that gets knocked off the table by your cat or a 1500$ tv that jumps off the wall they'll help and get you back up and running.

Havent used them yet but I have in the past great service

Fairly priced. I’ve read some goods and bass, but I haven’t used them yet.

So far my tv and the service provided has been pretty good

The agents mounted my TV and installed all my speakers and hooked up my subwoofer, Satellite DVD, and all my extras in every room, they also went an extra step and were able to have the cords come out near the electric plugs so the wires were not hanging everywhere. Very professional job and they were very nice during the process.

Geek squad is the best part of shopping at Best Buy. When I go in to the store they are always helpful and work with me to resolve questions or problems. When they come out to set up or correct problems they are courteous, competent and are able to demonstrate how the product works. For those of us who are not good at technology they are a very valuable resource. Just know that if you need help during covid they are very hard to reach by phone - it is far better to go into the store in person and speak directly to one of the techs.

Geek squad has been awesome not only did they accepted to take a look at my TV once they found the problem and we're unable to fix it they were very truthful and kind to refund me what I had pay for the television. I was eskeptical in regards to their service but they are amazing.

Geek squad is the best. Always very helpful and friendly and eager to get the job done. Sometimes there is a bit of wait time but that is telling me they are busy because they know what they are doing and fix problems.

It's an average protection plan and nothing else. Hopefully I'll never have to use. Bestbuy has lost touch with their loyal customer base in regards that they want to push That 179.99 a year Total Tech Plan every time you purchase an item and that's where you are automatically enrolled in a card blanche protection plan (FOR AS LONG AS YOU PAY 179.99 YEARLY)!!! Making the regular protection plan mediocre at best. A SCAM and a money grab if you ask me. especially when for as far as I can remember I've been an Elite Status member for spending a certain amount of money a year and now anyone can become an Elite Member for 49.99. Doesn't matter how much you spend in their store. SCAM!

Highly recommend for everyone cant go wrong without it

I'm writing this because LG wouldn't fix my TV that was having ghosting problems , but as soon as the geek squad took a look I got a new TV

Haven't used it on the purchase I just made, but have used them before and the service is great. Will always purchase alongside any big purchase.

Can’t go wrong with the Geek squad!! They not only know about tv’s, computers & laptops but cell phones as well!! 2 thumbs up!!

As luck would have it my issue was about to be resolved and then bam Covid hit and stores were closed. Even through all of this they took care of me. I was eligible for a product exchange and so I selected it from the website not being able to go into the store. But not having the benefit of a product demo and information to help me make my decision like would be done when physically shopping in the store, they sent someone to do that for me in my home when things opened back up to make sure I was satisfied with my decision. Thank you Best Buy every time!

The agent is mounted my TV and connected it to all my spectrum devices and Internet services