Customer Ratings & Reviews

I like having a piece of mind should anything go wrong.

Worth the extra dollars. Had purchased plan when we bought our wall mounted tv, Samsung 75". After about 4 1/2 years the set started to go bad (white dots on screen). lived with that for awhile, the found the protection plan. Called for a tech to look at the problem, took the units numbers, to find a replacement part. Part was not made anymore, so, the plan replaced old tv with a new one. purchased protection plan again for the new tv..

Perfect Dorm Room Size Smart Television! Purcahsed for a new college goer and its loved. Geek Squad hasnt had to be used yet but its always great to have extra protection. Purchased because its better go be safe than sorry.

TV quit after a few days. They brought out a new one and set it up for us. We bought the tv to replace one that was less than 3years old that had quit. It was a different brand and we had not purchased the extended warranty. Great piece of mind and we were real pleased with the knowledge of the Geek Squad.

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

Good service...always buy the geek squad protection plan

It’s definitely worth having protection in case anything happens.

I just bought this protection to make sure that I won’t have any headaches with my purchase during 5 years.

This was purchased to protect my investment. I love having protection just in case something happens

We recently had an issue with a 55 inch TV that was not working properly. After two attempts were made to diagnose the problem and find a solution it was determined that the warranty would be used to replace the faulty unit. It took less than 10 days to find a replacement, have it delivered and remove the old TV.

My previous TV went out no picture or sound. I had a service tech come out to my house and looked over what was going on. He had to order parts for my TV. Once the parts was delivered to my house he came out a second time (both times were free of charge). The TV still would not work. So with the warranty, I got the price that I paid for the TV in a Best Buy Gift Certificate. I then purchased my new TV and still had money left over on my gift certificate. Also the service tech that came to my house was very knowledgeable and helpful. Very pleased

Outstanding tv for the price! I bought a second Insignia Nocmv 2024 and its great also! Very happr with Best Buy

Great service, it was fast and easy. In and our service. Everything was explained to me.

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

What more can I say? This place is the best great customer service . Very knowledgeable staff great customer service like I said this is the best place I’ve been for electronics and I will continue coming for eight years and come. I will also try family fresh.

The agents mounted my TV, it was done very efficiently and well placed. They were professional and answered all my questions. Even gave me a few suggestions, appreciate their time and tips.

Always always get the extended warranty you never know what can happen and bestbuys always come through.

Purchased this with a previous tv and when the tv’s screen was starting to go, best buy was able to replace the tv. It was worth the purchase! They did a home visit to look at the original tv and then set up a replacement with a time and date for the delivery! Highly recommend!

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

Customer service is phenomenal. The tv is perfectly set up. Highly recommend.