Customer Ratings & Reviews

I rarely have to use Geek Squad, but it’s always nice to have them available to protect a purchase!

My interactions were very limited. My TV broke in a freak lighter throwing accident literally a week after I purchased it. I bought a 2 year protection plan. Now, I understand that I'm to blame, best but wasnt throwing a lighter to his friend .... missing horribly. However, I was told that basically the TV was trash. I was better off throwing it away. There's nothing that could be done and to just buy a new TV. My protection plan was a waste of money imo. Threw the TV away after 5 months since I couldn't find a place to fix it. Overall, I can only blame myself.... but I can also say that my fear of making a large purchase that wasn't insured ended up being a reality even though I was convinced into buying insurance. See what I'm saying?

Purchased this TV over a year for the sole purpose of gaming with my PS5. I have not been disappointed! Excellent picture quality and the frame refresh rate is amazing! I would definitely buy again!

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

Geek squad service is Amazing I never use to buy these protection plans but when I started buying more expensive TVs/Soundbars I decided to pay for the protection if Anything breaks or needs to be replaced it’s free of charge geek squad is A must have

Comes in handy. Peace of mind to have because you never know what happened with electronics.

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

Excellent value services you hope you'll never need. Always a hassle when a large item fails and one needs service or a replacement. Geek Squad makes it easy as they come to your house to repair or replace any issues not caused by accidental damage. They also offer installation to simplify the process and that's also a great value. I have not needed to used them for my TV's but I always buy it for the peace of mind.

Hopefully won't need the warranty, but gives peace of mind with the purchase of a large TV.

They were backed up so I had my son in law install and set TV up

Hope I never have to use it. But if needed they will come to my home to repair.

The guys were were terrific, worked proficiently and with good care, cleaned up b4 they left

The absolute best deal around! Geek Squad are great assSets!

This offer adds great peace of mind, i know anytime in 5 yeats if my new tv malfuntions for ANY reason the tv will be repaired or replaced for a one time fee at purchase. That is a huge weight off my mind!

Before I went to the store, I was going to buy on Amazon and get a three-year warranty for 2999 but when I went to the store for $10 more I got a five-year warranty and they would come to my house to fix it so it was a better deal

Super great service. I really enjoyed my experience and am very satisfied.

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

Geek Squad Protection has saved us on more than one occasion. Highly recommend!