Customer Ratings & Reviews

The technicians are the best. they are very courteous, informative, and professional.

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

All I can say is buy the plan even if you think it is not needed..Best Buy protection stands behind its warranty and they are super easy to work with. If not for them the tv replacement I had to do after my new Samsung tv went out I would cost a lot more than what was spent on the protection plan.

Have been a Best Buy customer for over 20 years. They stand by what they sell and the Geek Squad is always there to help. Did not use them for my most recent purchase but would recommend them to assist in TV and surround sound installation to those that need it.

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

For electronics and appliances, I always get as much protection as is offered. It pays off!

Honestly the best investment.I buy from Best Buy as opposed to others because of their great service plans and customer service of that plan maintenance. I will try to buy open box on most items, with the warranty it usually pays for the difference while protecting my investment.

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.

This saved me money in the end and unlike a lot of insurance it was used at point of purchase which made the transaction simple.

It pays to add the warranty on your product I will always add it

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

The guys that came were great. Friendly and helped me set up my TV

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

The first tv i got was cracked in the box so i returned it and was able to get a new one. Thanks!

Been there before you guys do excellent work thank you

For expensive items that are new to the market, this is a good deal! My 77 inch TV’s display developed a burn-in after using it for three years and following all guidance to prevent burn-in. This service provide a not question replacement!

Excellent service. Highly recommend if you need help!!

The agents who actually came in to help were good at what they did and were reasonable and good to talk to and help me with my problems. The only problem i have with them is getting in touch with them was way too time consuming. I had to call 2 different hotlines which took over 3 hours to get in touch with an actual human being then eventually was told to call another hotline I gave up and scheduled an appointment online which after another 3 hours of waiting finally got me in touch with someone who could help me. Again the service is great, but it might take you an entire day just to get the help.

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

I have always found the geek squad protection to be worth every penny. The sales people have always been courteous and accomodating!