Customer Ratings & Reviews

My previous TV went out no picture or sound. I had a service tech come out to my house and looked over what was going on. He had to order parts for my TV. Once the parts was delivered to my house he came out a second time (both times were free of charge). The TV still would not work. So with the warranty, I got the price that I paid for the TV in a Best Buy Gift Certificate. I then purchased my new TV and still had money left over on my gift certificate. Also the service tech that came to my house was very knowledgeable and helpful. Very pleased

Highly recommend signing up for the Geek Squad. Whenever I have tech issues, I can easily contact them and get help over the phone or make an appointment to see someone in person. They really do help you try to resolve computer issues and answers your questions. I also contact Best buy corporate for geek squad help and everyone was so professional and nice.

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

he did really good mounting my tv and taking the old one down

Some service contracts are questionable based on their trustworthiness. Best Buy/Geek Squad is a reliable choice when buying a service contract!

I have it use them but I hope they have a great customer service.

Great and i love to order for more and sinceipouiyutyrtdfyguhjk;lkljkhjghf

Great protection plan specially for TVs as it covers everything

Honestly the best investment.I buy from Best Buy as opposed to others because of their great service plans and customer service of that plan maintenance. I will try to buy open box on most items, with the warranty it usually pays for the difference while protecting my investment.

This was a gift to my husband and he loves it so much. There is so many great thing not only for him but me as well

Service's great staff was very helpful and informative.

I would always get this warrant I hade it before and it always payed for it self

I always add Geek Squad protection for expensive new products like big flat screen TV installed by Best Buy, but don't let anyone else touch the device or they may not honor the protection plan! (Which is why I put 4 stars instead of 5). Found this out with a TV purchased 2 years ago and installed by a handyman, then when there was a problem Best Buy would not take responsibility for it. So new TV installed by Best Buy and will only let them deal with it from now on! For portable items like laptop computers I also love getting Geek Squad protection as then can bring it right into any Best Buy store for problems.

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

It was for a peace of mind I bought the protection plan, but I'm a bit skeptical as to the coverage detail that the sales rep told me that "ANY problems with the TV, I can get an exchange for same model TV or if not available, can get full refund on the TV with credit issued on bestbuy gift card", which does not seem so as I am reading a lot of different reviews about the coverage for this service. I guess I have to be content for the fact that I am definitely covered for repairs (which I am also finding reviews saying that coverage doesn't repair internal screen problems?), but would be nice for the sales person to be better informed or be honest about the coverage, not conning the customers for their own sales quote.

Glad to have the option for support if anything breaks on this product.

People are very helpful very beautiful customer service

Havent used it yet but im sure its great by the sounds of it

I haven't had to use it yet but it's good to have on standby just in case.

I have had to use this and I hope I won't need to, but it was a great price.