Customer Ratings & Reviews

For expensive items that are new to the market, this is a good deal! My 77 inch TV’s display developed a burn-in after using it for three years and following all guidance to prevent burn-in. This service provide a not question replacement!

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

I honestly never needed to use the service, so hats off to best buy for having quality items that outlast their warranty!!

My Geek Squad service is very awesome and the delivery is very seamless ! Have never regretted buying from Best Buy

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

Growing up we always had the talk to use protection and I use the same concept for my TV purchases. Using protection gives you the peace of mind that you can do anything and if something goes wrong you have protection.. Sometimes I feel like my TV spys on me but I consider it a friend because I spend all my time with it.. Things are getting serious so pick your protection plan wisely, you may want so settle down.

Gsp is a must for all my products from best buy. I dont really recommend totaltech if you don’t need computer help. But if you are a frequent buyer i recommend just purchasing the geeksquad protection plan on your items. If you purchase totaltech youll be paying more for the membership every year than the plan outright for each item.

The agents who actually came in to help were good at what they did and were reasonable and good to talk to and help me with my problems. The only problem i have with them is getting in touch with them was way too time consuming. I had to call 2 different hotlines which took over 3 hours to get in touch with an actual human being then eventually was told to call another hotline I gave up and scheduled an appointment online which after another 3 hours of waiting finally got me in touch with someone who could help me. Again the service is great, but it might take you an entire day just to get the help.

Always buy the warranty with electronics. I regret buying this Roku tv and will buy a better brand next time.

Purchased this warranty with my son's 43 inch Insignia tv. His tv went out within a year of purchase, and after I contacted customer service to let them know they did honor my warranty but let me know since I was getting a new item I would have to repurchase the warranty.

Very professional and and all questions and concerns.

I am hoping I don’t have to use the warranty. Having a minimum of 50 characters. In order to submit the survey is ridiculous. If there’s nothing wrong, I would think you wouldn’t want to have a drawn out explanation. That is annoying.

Worked when I had a repair on my television. Glad to have this access.

I haven't had to use it yet but i love having the option to use it if i were to need it.

I was able to get my tv delivered the next day. It was soo fast. They delivered it for free. Someone from the Geek Squad contacted me right away in the morning. I was there first delivery. It only took them 15-20 minutes to get to my house. When they got here. They asked me where I would like it. They placed the tv where I wanted it. Then they were gone it was quick and painless. I would for sure recommend the Geek Squad.

I allways get geek squad.very good .you thay can't fix you product you get a refund. Are the same product. No hassle.

I have used geek squad in the past but it’s nice to know I have them to help set up my devices. I would definitely recommend them I really think it’s a great service!

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

I bought this because the price was so good, and I have had Geek Squad protection plans before. Have not had to use it yet, but its there just in case.

5-year Standard Geek Squad Protection is a no-brainer. Covers just about every incident that could happen to the equipment.