Customer Ratings & Reviews

Nice tv picture quality but you have to sign into samsung every single time you do anything on this tv because SaMGSUnG suksballs

I always get geek squad for my expensive electronics just for peace of mind. The tv broke and they came out to see what they could do. Tv wasn’t able to be fixed so what I paid for it could be applied for the next tv. And of course got geek squad to cover my new tv.

Geek Squad Service is your modern day Mod Squad. When the going get tough. Geek squad pull the rabbit out of the hat and the tough get going. Geek squad, like Mod squad give you and your products, purchased items or services and warranties that much needed burst and boost of complete added protection. You can't go wrong or astray. Geek Squad Standard Protection will make your day..

I buy from Best Buy even if I have to pay a little more because of their protection plan. I feel more at ease with the geeks than alot of the other retailers, plus the product normally outlast the warranty, but I get it just in case for big ticket items.

Once again always get it. if you can afford something from best buy then dont cheap out on protection for those products. VERY IMPORTANT

Have not had to use them but I am sure they are great.

Excellent customer service. Delivery and set up plus removed old set. Knowable technical support and helpful staff. Only complaint is you are on hold for 10-15 to get a Customer service representative and then another 20 minutes to take to Geek Squad which is in an other country like Gatamala. What can we not talk to store?

I love the 2 year replacement option better, it's not offered on the TV's. I've gotten 2 out of 3 bad TV's from Best Buy in the last 5 years and had I not purchased this, I would have been out my money. I suggest if you are buying a TV, just pay the extra cash and get a good named brand one like Samsung or Vizio. DO NOT go with the Toshiba or Hisense TV's, they SUCK and you are throwing your money away.

Great sound bar and is still work ! Bestbuy workers did fantastic helping me find the right one for my 75” Samsung tv!

They treat me very well and has the patience to do it, excellent service..

Great service! No matter that the problem was they could always answer any questions I had

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

I haven't had to use this yet, thankfully. Bought this coverage with a brand new LG OLED TV. Seemed like a practical buy given the price of the tv.

I brought a insignia TV 2 yrs ago and recently it died on me but thanks to geek squad they did what they could but it was dead. But did help with my questions and help me understand my options and where to go from there.

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

This "insurance" plan is a definite must have, especially if you are not especially tech savvy. I have used it numerous times and it provides peace of mind and is reassuring to know that any problem(s) I encounter with tech issues will be handled in an efficient and thorough way.

They did a wonderful job setting up my TV. Thank you, Geek Squad,!

The reason for the 4 stars is because of all the problems trying to set up the appointment to come out and install the Tv. I purchased a 55” smart tv. The installation appointment was changed 3 times. Other than that the service was great!!

Geek Squad 5 years plan save my bacon on TV’s twice now, it’s a must have for any owners purchasing at Best Buy.