Customer Ratings & Reviews

I favor buying from Best Buy largely because of their Geek Squad for technical questions!

Really makes me feel better knowing I have geek squad service on my item. I don’t have to worry about calling the television manufacturer if something goes wrong. And I trust Best Buy Geek Squad to make things more simple than the tv warranty would.

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

The agents brought it in but I didn’t have them mount it

Geek Squad was very helpful. They walked me through every troubleshooting step several times hoping to get my tv back in working order the same day but my tv wasn’t having it at all. So with all other options exhausted we scheduled a visit for a couple weeks out and they will be coming to install a new motherboard from my understanding.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

They were AWESOME! Great service very polite, friendly, professional, courteous crew.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Need this protection on all your devices. Great Geek squad protection to have.

Love having geek squad protection It gives you peace of mind. Have used for previous purchases.

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

Comes in handy. Peace of mind to have because you never know what happened with electronics.

I like the knowledge of having a five year warranty if it is needed. Great price

The guys were were terrific, worked proficiently and with good care, cleaned up b4 they left

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

Out of all warranties I’ve ever purchased Geek Squad is the only ones I truly trust.

Geek squad is the best! They are easy to work with and always fix us up!

Geek squad is the best! They are easy to work with and always fix us up!

The service is great without worrying about breaking in the future

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!