Customer Ratings & Reviews

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

[Employee of bestbuy] Here’s the thing with geek squad protection. They will take care of you. Fix or exchange. Easy for me every time I’ve had an issue

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

When it comes to electronic purchases, I always get the Geek Squad Service Warranty. It has helped on a few purchases bought at Best Buy in the past years.

Great protection plan for my Samsung TV. Grabbed the the twobyear plan.

It’s always to add their warranty cause they always take care of the item without question!

Peace of mind to know we are perfected way past the manufactured warranty as well as the store warranty. Our tv went out after 4 yrs and knowing we’re covered more than the expected life of the product is peace of mind

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

Very professional and very attentive in and out very quickly

My brother helped me hook up the tv and I'm enjoying it

I love this computer, I enjoy it and it works well n perfectly fine

Team manger was very patient with my tv purchase. She ensured all my questions were answered and helped me with my online account to make an in person purchase.

So far so good. My TV remote broke, I brought it to bestbuy, they took it and sent me a neq one in a few days! I bought the 5 year warranty for my 55" oled LG TV because all the reviews said it gets burn in on the screen...it's been 3years and NOburn-in, absolutely no issues at all.

Owning an LG C9 oled tv and being able to have the peace of mind of not worrying about screen burn in is truly an amazing thing. I have a 1 year old daughter and not worry about her as she grows up making a mistake and something happening to the tv is awesome as well. It’s well worth the money,p. Just stop being cheap and enjoy the peace of mind a geek squad warranty comes with!

Good service, never had problems in past replacing/fixing things.

If you can afford the 5 year Plan on a TV, I highly recommend it. We had purchased a high end SONY a number of years ago. The screen failed approximately 4.5 years into a 5 year contract. Since Best Buy/Geek Squad could not replace the part needed since it was no longer available, we received full reimbursement for the SONY which basically paid for a new TV.

I got this tv with the warranty to my 1st tv due to it breaking, geek squad was awesome, very easy with the help, recommend everyone getting geek squad protection.

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.

Was recommended 5 year or 1 year warranty i chose 5

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.